▷ [Urgent Search] Associate Solution Support Engineer - Business Technology Platform

21 hours ago


Dublin, Ireland SAP SE Full time

Associate Solution Support Engineer - Business Technology Platform

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

As an Associate Solution Support Engineer, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat, and Schedule an Expert. Collaboration, customer focus, and communication are key to achieving strong customer satisfaction and these are assets we associate with the role of an associate within Public Cloud ERP. Functionally, some key tasks are listed below:

- Analyse and resolve customer incidents by means of knowledge databases and verification of software customising entries and hardware parameters.
- Report errors and identify possible resolutions to development support.
- Become an active participant in the SAP community, developing as a trusted advisor.
- Provide consultation for customers on procedural issues and queries.
- Provide Mission Critical Support on weekend and evening shifts as scheduled.
- Share knowledge as a collaborator and advocate for our global engineer community.
- Create content for and maintain the technical knowledge database.
- Drive all aspects of the engineer E2E workflow (Pulse, Swarming, KCS, etc.).
- Leverage the resources within the portfolio to progress and develop your own career.

If successful, you’ll join an experienced team in Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER, and APJ. You’ll support our customers and partners with a cloud mindset and work with industry-defining applications across our BTP suite. You’ll build your troubleshooting expertise across topics such as APIs, debugging, configuration, and research methodologies.

Role Requirements

- Previous internship or related work experience would be an advantage.
- Experience in Public Cloud ERP and databases or operating systems – desirable.
- Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related discipline is preferable.
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
- An early adopter/cloud mindset and the ability to thrive in a changing environment.
- Strong collaboration skills and a flexible approach to working in teams.
- Excellent customer focus & English communication skills (oral and written).
- Shift/weekend work flexibility will be required or as per business need.

The Portfolio and Development

- Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
- Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
- A supportive environment – we encourage expression, collaboration, individuality, and diversity – you will work with global teams spanning a range of nationalities and languages.
- Working on world-class cloud products and services – enhancing your technical and SAP knowledge.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al.), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418672 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr



  • Dublin, Ireland Robert Walters Ireland Full time

    Technology Associate Location: Dublin Salary: Competitive Are you ready to take your career to the next level? A leading full-service commercial law firm is seeking a Technology Associate to join their dynamic team. Work alongside top-tier professionals serving an impressive portfolio of national and international clients while enjoying a genuine work-life...


  • Dublin, Ireland Amach Full time

    Join one of the world’s fastest growing technical teams We understand that looking for a new role can be a bit of a roller coaster, and at Amach we pride ourselves on providing a personal feel to the process, really getting to know our candidates. Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams...


  • Dublin, Ireland Cpl Healthcare Full time

    Who We Are CPL is partnering up with SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere...


  • Dublin, Ireland SAP SE Full time

    Senior Solution Sales Executive - Business Technology Platform (BTP) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned...


  • Dublin, Ireland Amazon Full time

    ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...


  • Dublin, Ireland Flynn O'Driscoll, Business Lawyers Full time

    We have an exciting new opportunity for a Senior Associate to join Flynn O’Driscoll LLP. Flynn O'Driscoll LLP has an excellent opportunity for a Senior Associate with experience in corporate law. Applications are invited from solicitors at associate level with a minimum of 5 years’ experience. The role will be within the firm’s growing corporate...


  • Dublin, Ireland Salesforce, Inc. Full time

    Account Solution Engineer Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 2 Days Ago job requisition id JR276498 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We’re Salesforce, the...


  • Dublin, Ireland PricewaterhouseCoopers International Limited Full time

    Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you. Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism:...


  • Dublin, Ireland CPL Full time

    Who We Are: Cpl is partnering up with SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go...


  • Dublin, Ireland Merantix Full time

    Job Requisition ID # 24WD83754 Position Overview Autodesk is looking for a Principal Software Engineer to join the Autodesk Platform Services Team. The team delivers high-value, exabyte-scale data streaming platform powering desktop, mobile, and web products. This enables our product teams to build cohesive in-product data experiences, our partners to...


  • Dublin, Ireland Salesforce, Inc. Full time

    Account Solution Engineer Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 3 Days Ago job requisition id JR273530 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We’re Salesforce, the...


  • Dublin, Ireland Amazon Full time

    Software Development Engineer, Finance Technology Are you interested in building high-performance, globally scalable financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a...


  • Dublin, Ireland Avature Full time

    Data Solution Architect Associate Director Basic Information Location: Dublin Business Area: Consulting Description and Requirements When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you...


  • Dublin, Ireland Vickerstock UK Full time

    Civil Engineer (Associate / Technical Director) | Dublin Vickerstock are delighted to be working alongside a leading consultancy to support in the recruitment of a Civil Engineer at Associate / Technical Director level to take the position of "Office-Lead" for their recently established Dublin (Dublin 2) office. Since their inception in 2011, the business...


  • Dublin, Ireland Bank of Ireland Group Full time

    What is the opportunity? Bank of Ireland is changing how it provides digital services and has introduced a developer platform through its DevOps Centre of Excellence. To support this transformation, we have formed a Platform Operations team to maintain platform availability, assist users, and develop new features. This senior role is to provide leadership to...

  • Platform Engineer I

    3 weeks ago


    Dublin, Ireland Prove Full time

    About Us As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating...


  • Dublin, Ireland Cpl Resources - Technology Full time

    Business Analyst with HR Technology Hybrid Dublin City Salary €50,000 per year We are seeking a sharp, adaptable Business Analyst with a strong background in HR technology and processes. The role will support the Employee Success Business Analytics team, focusing on a cross-functional global project with the potential to also support additional project...

  • Senior Data Engineer

    3 weeks ago


    Dublin, Ireland Cpl Resources - Technology Full time

    Cpl are supporting a dynamic client in their search for a Senior Data Engineer. In the role you will play a key role in developing and scaling our strategic data platform on Azure Cloud. You'll focus on building a robust reference data system for securities and pricing, with opportunities to expand into other domains. Bring your passion for innovation and...

  • Tax Assistant Manager

    3 weeks ago


    Dublin, Ireland Verde Search Full time

    Role| Tax Assistant Manager Company| Highly respected specialist Irish Tax firm Size| 45 staff in Dublin (and growing) Areas| High profile business leaders, HNWI and their associated companies Based| Dublin 4 Hybrid| 2-3 days a week in-office Offer| €60k - €70k base salary + Bonus (up to 10%) + Salary review in 6 months ---- Verde Search are partnering...


  • Dublin, Ireland PSC Biotech Corporation Full time

    Job Description About PSC Biotech PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with global operations in Ireland, India, Singapore, Australia, and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...