ICT Project Support Officer

ICT Project Support Officer Unijobs on behalf of our public sector client have a requirement for a suitably skilled Administrative Project Support Officer to join their team. The duration of this post is 12 months initially with possible extensions thereafter. This role will be a Flexible/Hybrid working arrangement, but the successful candidate must be available to attend client sites when required. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €28.04 per hour based on an annualised salary of €51,206 You will accrue 30 days annual leave per year and paid Bank Holidays. Purpose of the Post The Project Support Officer role plays a critical role in facilitating project success by coordinating the setup and maintenance of projects in either Waterfall or Agile/DevOps. They will also have the responsibility for monitoring project status, reporting, and managing issue escalation. They will also coordinate and complete the CSE SAS Bi-weekly status report as well as developing new reporting dashboards in Power BI, SharePoint and Azure DevOps and metrics for SAS and specifically AMP The role: Maintain clear and consistent communication with PMs and stakeholders. Document all processes, changes, and key decisions for transparency. Stay updated on Agile and Waterfall platform updates and new features. Proactively identify potential project risks and communicate early. Prioritize tasks to support critical project needs effectively. Business Engagement through the provision of Escalation pathways for key stakeholders in relation to risk and issues and their root cause and path to green, Coordinate with IT/DevOps/CISO teams. Report on Issues and Risks as well as delivery/forecast burn-down charts for software development, technical build and project progress Provide Input to Testing Plans for new functionality and new environments via Business Requirements and Business Acceptance Criteria Principal Duties and Responsibilities: Project Setup Coordination Coordinate with project managers (PMs) and relevant stakeholders to set up new projects on the Azure DevOps platform using Agile methodology as well as coordinating the project requirements that includes Kanban & waterfall for AMP Ensure projects are configured with the appropriate templates, processes, ways of working and workflows according to organizational standards. Maintain documentation of project setup processes for repeatability and training purposes. Access & Administration Management of DevOps Manage user access, permissions, and roles on the DevOps platform to ensure appropriate security and collaboration. Conduct regular audits of access and resolve any discrepancies or issues. Assist in troubleshooting administrative issues related to DevOps. Training & Development of Project Structure Setup and Ways of Working Develop and deliver training materials and sessions to project teams to support project structures and workflows Provide ongoing support and coaching to project teams to ensure consistent use of Waterfall and Agile tools Collect feedback to improve training content and delivery. Reporting Generate and distribute regular reports on project status, performance metrics, and key indicators using DevOps data. Customize reports for different stakeholder groups, ensuring relevant insights are highlighted. Maintain a repository of historical reports for audit and analysis purposes. Data Extraction & Business Analysis Extract project data from DevOps & Power BI for analysis, reporting, and decision-making. Ensure data accuracy and integrity by validating extracted data against project records. Automate data extraction processes where possible to improve efficiency Coordinate User Requirements Sessions with Stakeholders for translation to technical documentation, user stories, epics, test plans, test cases and business acceptance criteria Coordinate project planning for software development or ICT engineering requirements Management and Escalation of Project-Related Issues or Risks Monitor project-related issues logged in the issue & risk tracker for projects or programmes of work Coordinate with project teams to prioritize, assign, and resolve Escalate unresolved or critical issues/risks to appropriate management levels promptly. Maintain records of issue/risk resolution timelines and outcomes as well as RCA's Maintain Project Support Toolset: DevOps Platform: Primary tool for project setup, tracking, reporting, and administration. Issue Tracker: Tool within DevOps for logging, managing, and escalating project issues. Communication Platforms: Email, Teams, Viva Engage, or other tools used for stakeholder communication. Reporting Tools: Excel, Power BI, or other analytics/reporting software as applicable *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Power BI DevOps Agile Prince 2 Waterfall