Urgent Search: Operations Manager – General Insurance

1 week ago


Waterford, Ireland Cpl Healthcare Full time

Overview

Operations Manager – General Insurance

Location: Cork (Hybrid – periodic travel in Ireland & Europe)

Role Summary

An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role. You’ll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence.

Responsibilities

- Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction.

- Work closely with on-location managers to ensure compliance with regulatory standards.

- Build and maintain strong client relationships.

- Support and guide teams through a transformation roadmap towards a blended human/digital service model.

- Monitor performance metrics, identify improvements, and implement solutions.

Qualifications

- CIP or APA qualified in General Insurance.

- 3+ years’ management experience in the insurance industry.

- Strong leadership, relationship management, and change management skills.

- Experience in contact centre operations, forecasting, and technology.

- Confident communicator with a proactive approach.

Benefits

- Competitive salary.

- 22 days annual leave.

- High street discounts.

- Pension scheme.

- Career growth opportunities.

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