Escalation Engineer, Escalation Engineer, Enhanced Support Services
2 weeks ago
We are seeking a detail-oriented Escalation Engineer to join our Enhanced Support Services (ES2) team. This role is part of the broader AWS Support organisation and focuses on managing critical escalations and collaborating with various areas of AWS.
About YouTo succeed in this role, you should be an analytical thinker with strong ownership and a bias for action. You will confidently advocate for customers, maintain composure in high-pressure situations, and excel in dynamic environments while collaborating with industry experts.
About the Role- You will drive critical, complex customer escalations in collaboration with Engineering Teams.
- Provide clear, concise, and timely communication on work items to relevant internal stakeholders.
- Broadly understand AWS services to improve customer experience and operational excellence.
- Facilitate post-incident reviews, implementing corrective actions and identifying improvement opportunities.
- Design, build, or collaborate on solutions using automation and self-repair.
- 5+ years of experience in Support Engineering, Customer Escalations, or similar IT role.
- 2+ years of experience in technical operations or support focused on cloud infrastructure.
- Demonstrated knowledge and proficiency with AWS Services.
- Tertiary qualification/Bachelor's Degree in a related field (or 6+ years of relevant work experience).
- Open to working alternative hours, including some weekends and holidays.
- Excellent written and oral English communication skills.
- Industry-specific accredited certification(s) such as AWS Associate level.
- Familiarity with Cloud services focused on high availability and fault tolerance.
- Experience with data manipulation and/or automation.
- Knowledge of ITIL/Lean Processes.
- Effective prioritization and time management skills.
- Ability to work in ambiguous environments.
- Ability to lead change and drive operational excellence improvement initiatives.
- Demonstrated critical thinking and logical problem-solving skills.
-
Dublin, Dublin City, Ireland Amazon Full timeEscalation Engineer, Enhanced Support Services (ES2)Job ID: 2856715 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The Enhanced Support...
-
Dublin, Dublin City, Ireland Amazon Full timeEscalation Engineer, Enhanced Support Services (ES2)Job ID: 2856715 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The Enhanced Support...
-
Enhanced Support Services Escalation Team Member
2 weeks ago
Dublin, Dublin City, Ireland beBee Careers Full timeCritical Issue Resolution Specialist">We are seeking a Critical Issue Resolution Specialist to join our Enhanced Support Services team. In this role, you will work closely with internal stakeholders to drive critical customer escalations and provide clear communication on work items.">The ideal candidate will have experience in Support Engineering, Customer...
-
Support Escalations Engineer
2 weeks ago
Dublin, Dublin City, Ireland Evad IT Solutions Full timeJoin to apply for the Support Escalations Engineer role at EVAD Technology GroupBe among the first 25 applicantsGeneral SummaryDue to our continued expansion, EVAD is looking to fill a role within our service department for our Dublin office for the position of Support Escalations Engineer. Support Escalation Engineers (SEE) specialize in investigating and...
-
Staff Escalation Resolution Engineer
3 weeks ago
Dublin, Dublin City, Ireland Cloudera Full timeStaff Escalation Resolution Engineer page is loadedStaff Escalation Resolution EngineerApply remote type Remote locations Ireland-Remote time type Full time posted on Posted Yesterday job requisition id 250380Business Area: SupportSeniority Level: Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and...
-
Lifts and Escalators Service Engineer
1 week ago
Dublin, Dublin City, Ireland beBee Careers Full timeJob Title: Lifts and Escalators Service Engineer">This is a challenging role for an experienced Lifts and Escalators Service Engineer, working with a variety of equipment, including lifts and escalators. You will work closely with your Maintenance Supervisor and other Maintenance Technicians to ensure that all tasks are completed efficiently.You will also...
-
Cloud Escalation Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBee Careers Full timeEnhanced Support Services Escalation Specialist">We are seeking a skilled Escalation Specialist to join our Enhanced Support Services team. This role involves working closely with internal stakeholders to drive critical customer escalations and provide clear communication on work items.">The ideal candidate will have experience in Support Engineering,...
-
Escalation Engineer
3 weeks ago
Dublin, Dublin City, Ireland Pure Storage Full timeJoin to apply for the Escalation Engineer role at Pure StorageJoin to apply for the Escalation Engineer role at Pure StorageGet AI-powered advice on this job and more exclusive features.We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and...
-
Escalation Engineer Role
2 weeks ago
Dublin, Dublin City, Ireland beBee Careers Full timeJob Title: Escalation Engineer Position
-
Senior Escalation Engineer Position
13 hours ago
Dublin, Dublin City, Ireland beBee Careers Full time**Senior Escalation Engineer Role Summary:**We are seeking an experienced Senior Escalation Engineer to join our team. The ideal candidate will have a strong background in technical customer support and be able to resolve complex issues with minimal oversight.The successful candidate will possess excellent problem-solving and analytical skills, as well as...
