Sales Advisor

2 weeks ago


Dublin, Ireland Yunoenergy Full time

Sales Advisor - Loyalty Team

Department: Loyalty

Employment Type: Full Time

Location: Dublin 18

Compensation: €32,000 / year

Description

First point of contact for Retention calls - renegotiating customer contracts

Key Responsibilities

- Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
- Updating historical customer account around retention/cancellation issues
- Maintaining daily/weekly and monthly retention KPI’s and achieve targets
- Ad hoc phone-based customer service and sales activities as required

Skills, Knowledge and Expertise

- Considerable attention to detail desired
- Have excellent communication skills
- Proven ability to work in a self-directed and organised manner
- Experience in a similar role and using CRM systems is an advantage

What we offer

- Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
- €27,000 basic salary with a €5,000 bonus structure.
- The first month's bonus is guaranteed.

Benefits

- Competitive salary & bonus structure
- Pension Contribution Scheme
- PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
- Great career progression opportunities in a growing company with strong market growth
- Fast-paced and friendly team environment
- Continual training and development
- Annual leave, increasing with service.
- PrepayPower Staff Tariff
- Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
- Established CSR, Wellness, and Social Committees, and great social events.
- Refer a Friend Scheme
- Tax Saver Travel Tickets & Bike to Work Scheme

#J-18808-Ljbffr


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