▷ (10/7/2025 A) Contact Centre Agent - Onsite (Waterford)- 12pm-12pm M-F, weekend rotation

4 days ago

Waterford, Ireland RelateCare | Care is in our name Full time

Contact Centre Agent - Onsite (Waterford)- 12pm-12pm M-F, weekend rotation role at RelateCare | Care is in our name
We have exciting new opportunities to join our team this year, working from our offices in Waterford.
A keen eye for details and ability to work on your own initiative is a must Integrity, innovation, collaboration, empathy and excellence are values that we ascribe to, and we are looking for individuals who reflect these values in all that they do.
We deliver excellent customer service to patients across the US and Ireland, and would love the opportunity to meet you and see if you are the missing piece of the puzzle to complete our team There are multiple positions available.
Shift Pattern: 8 hour shifts, falling between 12pm- 12pm Monday to Friday, 12pm - 7pm on Saturdays on rotation. This is an onsite role.
Receiving inbound calls for general information and assistance
Scheduling medical appointments for patients
Ensuring the best customer service for all callers
Resolving caller requests efficiently
Accurately entering data into multiple systems
Taking high volumes of calls daily and ensuring that quality checks are adhered to on all calls
Requirements:
Exceptional customer service skills
Empathy and the ability to soothe anxious callers
Previous customer service experience (face to face or contact centre)
Excellent communication skills, both written and verbal
Fluent English and the ability to relay information to callers in an easily understood manner
Ability to multitask
Computer literacy and ability to learn new systems
Adaptability to changes in processes and procedures
Benefits:
On site parking
Specsavers vouchers
EAP Program through ZevoHealth
20 days Annual leave per year
Employee discounts
Internal learning structure with many courses to choose from
Internal progression opportunities
RelateCare is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.
RelateCare is an equal opportunities employer and welcomes applications from all qualified candidates.

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