Retail Team Leader Limerick

3 weeks ago

Limerick, Ireland Sheridans Cheesemongers Ltd. Full time

We are seeking a full-time Team Leader for our cheese counter at Dunnes stores Jetland in Limerick. This is an opportunity to gain skills and develop your existing knowledge of Irish and European food production and culture.
The successful candidate will understand the importance of working with and promoting artisan food producers.
Job Title: Team Leader The Team Leader takes ownership of the day-to-day operation of the Counter. They are responsible for guiding individuals and leading the team to achieve objectives.
The Team Leader is responsible for maximising sales, managing stock levels, merchandising and directing the team to ensure the delivery of the highest possible standards of customer service.
Key Responsibilities Managing and directing the team (cheesemongers); allocating tasks, managing breaks, monitoring standards of work, training new team members, rostering using dedicated software
Help foster a positive work environment of outstanding teamwork, mutual respect, and exceptional morale
Follow and comply with established procedures for HACCP, cleaning routines, food safety and workplace safety; Ensuring all areas are kept extremely clean and tidy
Maintain appropriate levels of stock, placing orders, processing deliveries, dealing with queries from Sales and Warehouse
Supervising promotions, tastings, supplier visits
Serving customers: dealing with customer queries, complaints, returns, special requests.
Model and deliver exceptional standards of customer service
Quality control: assisting in dealing with quality issues, handling Supplier Feedback process, communicating with Sales and Warehouse regarding quality and food safety issues
Collaborating with the Retail Management team and other Team Leaders on day-to-day matters and strategic projects
Developing and maintaining a good working relationship with host store management team
Ad hoc duties as required, necessary to fulfil the role and needs of the business effectively
Qualifications/Experience/Skills At least 1 years' experience in a similar role preferable
Minimum 2 years' experience in a food retail environment
Excellent knowledge of Irish and European farmhouse cheese
Previous experience supervising a team desirable
HACCP trained
Excellent customer service and communication skills
Organised and calm under pressure
Available 40 hours per week including weekends
Reporting to: Area Manager
Manage/Supervise: Cheesemongers

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