Urgent Search Outsourced Activities Controller M/F

4 weeks ago

Dublin, Ireland Crédit Agricole Group Full time

Duties and responsibilities

The outsourced activities controller acts as a second line of defence (2.1) by monitoring and testing the performance, compliance and quality of outsourced activities delegated to partners (financial partners, third-party administrators and telemarketing providers).

1. Monitoring and testing of delegated activities to partners such as but not limited to: Sales and Distribution Processes, Subscriptions Process, Claims and Complaints Handling, Adherence to defined SLA’s, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information technology and security.

Partner’s performance monitoring & reporting:

- Analyse data from scorecards collected by the first line to monitor the partner’s performance on the above-mentioned delegated activities
- Deliver consolidated reports of 2.1 control results on partnerships
- Liaise with Risk function to ensure control results are integrated into CACI’s risk assessment and monitoring framework
- Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements

Partner onsite and/or remote controls:

- Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards:

- Pre control : Coordinate control preparation by leading contractual review, cross-departmental meetings, sample selection and assessment of issues raised

- Control : Conduct meetings with relevant partner functions to assess processes, monitor performance and address issues identified during the pre-control phase

- Post control : Debrief stakeholders and management team on potential gaps and results, draft detailed report to document results and measurement of key areas including risk assessment.

- Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
- Monitor and assess additional ad-hoc gaps identified within different business teams

2. Processes and Procedures

- Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
- Identify system and process gaps and initiate the implementation of corrective measures
- Participate in project work

3. Training

- Providing some support on training and preparation of training programs

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