O2C Collections Analyst

O2C Collections Analyst (Spanish)

Co. Dublin, Grange Castle

The Order to Cash Analyst will form part of a virtual global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.

ROLE RESPONSIBILITIES

These responsibilities include but are not limited to the following:

· Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.

· Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)

· Coordinate customer account resolution with internal parties and execute agreed collection strategies.

· Timely resolution of inbound billing inquiries (call, emails, letters, etc.) with respective parties.

· Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.

· Refund issuance (review, obtain approvals, and confirm).

· Contribute to AR KPI reporting & analysis on performance of AR ledger.

· Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customers to support timely close-out of open disputes.

· Effectively communicate with peers and management with regards to work tasks and deadlines.

· Manage and resolve escalations in a timely manner, ensuring appropriate management oversight where necessary.

· Manage time effectively and communicate with peers and management with regards to work tasks, status and deadlines.

· Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, G2N etc.

· Maintain receipt records, files and documentation in an organized manner.

· Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.

· Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.

· Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.

EDUCATION AND EXPERIENCE

· Business English and Native Spanish Language requirements to support effective engagement with Customers and colleagues/business partners as needed (fluent/native verbal and written Native Spanish language skills required).

· Degree in Finance or Economics or Accounting preferred.

· Experience in Accounts receivable and/or broader Order to Cash function required

· Ability to work in a high-performing team environment.

· Strong interpersonal skills and ability to communicate with diverse groups and individuals.

· Demonstrated ability to work on own initiative.

· Strong verbal and written communication skills.

· Experience of working in cross-functional and multi-cultural team an advantage.

· Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas.

· Experience with financial shared services preferred.

TECHNICAL SKILLS REQUIREMENTS

· Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.

· SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.