▷ Only 24h Left: Process Optimisation Specialist

11 hours ago

Dublin, Ireland Electricity Supply Board Full time

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ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

Reporting to the Process Optimisation Manager for ESB Customer Solutions, IT and Digital has accountability for the process improvement program for the Customer Solutions directorate. These roles are critical for the continued success of the process improvement program in shaping team performance and behaviour, maximizing efficiency in the business and delivering cost reductions where possible. Roles require skill and capability that understands all aspects of process improvement, while working with the Process Optimisation Manager to select and prioritise teams and processes to begin the program delivery schedule. The role requires specialists to have the capability to have peer-to-peer conversations, driving the adoption and building an enduring process improvement culture across the business.
The Specialists will be key in supporting the Process Optimisation Manager for planning & organising the Customer Solutions process improvement program, measuring performance against targets for improvement and cost reduction through engagement with Middle Managers and their teams across the Customer Solutions directorate. They are critical in supporting the Manager on reports produced which highlight the progress of adoption, implementation and development of teams as they journey through the program.

In addition to the above responsibilities, the Process Optimisation Manager is responsible for the governance of the program delivery and the performance of the teams as they adopt the process. Specialists are key in assisting the Manager in this function. The program requires Customer Solutions Teams to be formally trained in lean methodology that ultimately leads to process improvements, problem-solving techniques and re-engineering where applicable. This program delivers our strategic KSO of operational excellence and contributes to the cost to serve target for the business. The Process Optimisation team has a target to deliver 100% of all Customer Solutions teams to have continued use of process improvement methodologies implemented into their daily operating process.

Key Responsibilities

1. Supporting process improvement programs.
2. Management of a program of work agreed with the Process Optimisation Manager for delivery into Customer Solutions.
3. Managing relationships with team leads and managers.
4. Leading a team of specialists and Process Improvement Leads.
5. Influencing outcomes and driving process improvement methodologies.
6. Engaging stakeholders and providing updates on work items.
7. Responsibility to lead, motivate, engage, coach and develop any future leads in Process Improvement Methodology.
8. Detailed knowledge of RPA (Automation) ensuring all potential are assessed and referred to RPA lead for execution.

Experience and Qualifications

- 3+ Years relevant work experience required.
- Knowledge / experience of ESB Customer Solutions IT Systems Architecture.
- Knowledge / experience of Business Process Framework.
- Evidence of delivering tangible business results.
- Strong communication and stakeholder management skills.
- Ability to work collaboratively as part of the team.
- Ability to coach Team Leaders / Process Improvement Leads.

Location

This position will be based in Swift Square, Dublin.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

Process Optimisation Manager

Why Work with Us?

- Opportunity to lead Ireland’s transition to net zero carbon future.
- Progressive, hybrid working model.
- Career development through mentoring and training.
- Corporate Social Responsibility Opportunities.
- Sports and Social Clubs.
- Networking opportunities.
- Credit Union.
- Access to staff well-being programmes.
- Generous parental leave entitlements.
- Strong values-based and inclusive culture.
- Strong commitment to diversity, equity and inclusion.
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.

Closing Date

28th Jan 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

If you have any queries in relation to this job, please contact recruitment@esb.ie.

Your application will be held in reserve for 6 months should you be suitable for the role.

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