IT Service Delivery Coordinator

3 weeks ago

Dublin, Dublin City, Ireland Recruitment by Aphex Group Full time

IT Service Delivery Coordinator Purpose Reporting to Head of IT, the IT Service Delivery Coordinator is responsible for assisting with the management and coordination of IT services provided by 3rd party service providers. This role involves monitoring of service delivery processes, managing and keeping a register of all datasets flowing through 3rd parties, helping to resolve issues, and maintaining strong relationships with stakeholders. Assistance with the compilation and periodic review of IT & Information Security related policies and procedures will also be a requirement. The IT Service Delivery Coordinator shall have strong communication skills to support all our suppliers and business relationship management. Responsibilities Assist with the monitoring and management of the delivery of IT services to various Departments. Manage a register of IT 3rd party providers. Manage data security understand data mapping and ensure data classification are correctly labelled Manage Information Security certifications (Cyber Essentials/ ISO27001) life cycle ensure compliance to ISO27001 documentation and records management requirements Assist in the preparation and execution of internal and external information security audits Collaborate with cross-functional teams to remediate identified vulnerabilities and improve information security controls. IT Outsourcing & 3rd party suppliers record keeping - Ensure following key documents are kept up to date; - IT outsourcing & 3rd party suppliers register - SLA review meeting schedules & minutes - Suppliers reporting monthly support stats, incident report etc. Monitor and maintain 3rd party SLAs and KPIs, providing regular performance reports to management. Assist in maintaining inventory records and documentation for equipment Implement a system to manage a register of all datasets following through 3rd party IT providers. Work with data protection officer to ensure satisfactory procedures are in place. Maintain data asset register and access logs Assist with resolution of IT service issues, handling of escalations, and management of conflicts Attend regular service review meetings with stakeholders Assist with compilation and periodic reviews of IT & Information Security related policies and procedures. Assist with IT project implementations Develop and implement service delivery processes to improve efficiency and effectiveness Ensure that Business Continuity and Disaster Recovery documentation is maintained and reviewed regularly, and DR testing is carried out as required. Qualifications The successful candidate will require to have a bachelors degree in information technology or a related field 2 years experience in similar roles is an advantage Proficiency in MS office is required Knowledge of ISO27001 is an advantage Knowledge of data protection is an advantage Keen interest in continuous self- development Ability to work on multiple tasks and varying tasks daily Skills: It Support

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