Operations/Office Manager Tourism

2 weeks ago

Dublin, Dublin City, Ireland Leinster Appointments Full time

Operations Supervisor - Permanent Dublin 8 (Office based) Education or background in tourism, events, hospitality, or a related field. Proven experience in operations or venue supervision, ideally in a customer-facing or heritage environment. Previous cash handling experience is essential Our client is seeking a highly motivated and organised Operations Supervisor to support the day-to-day running of this landmark site. This is a full-time, permanent role, reporting to the Manager. The position involves working across a seven-day rota, which includes early and late shifts as well as weekend work. Key Responsibilities Assist the Manager in the smooth running of all visitor, and commercial activities. Supervise and support operations teams including Events staff, and Welcome Desk personnel. Ensure a consistently warm and professional welcome for all visitors, working closely with the Welcome Desk Supervisor. Oversee and enforce the cash handling procedures; assist with daily cash counts and finance reporting. Respond to minor maintenance issues as they arise. Take responsibility for in-house events and, when required, serve as Event Supervisor for functions. Collaborate with the Manager to develop and implement effective operational policies and Standard Operating Procedures (SOPs). Lead by example, maintaining the respectful atmosphere befitting a place of worship. Address visitor queries or concerns with professionalism and care. Support team morale by fostering a positive and productive working environment. Occasionally assist in Welcome Desk, Gift Shop, or Events operations (e.g., till operations, stock replenishment, retail tasks). Following the probation period, act as a keyholderresponsible for opening, closing, and securing the Cathedral and grounds, including alarm system use. Manage the Audio Guide inventory and ensure all devices are fully functional. Carry out other duties as directed by the Cathedral Manager. Attend and complete required training, including EPOS, First Aid, Fire Warden, and Manual Handling Ability to work a flexible schedule, including early mornings, evenings, weekends, and occasional public holidays. Please submit a WORD to

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