IT Operations Manager

2 weeks ago

Dublin, Dublin City, Ireland September Consulting Ltd Full time
NOW HIRING: IT Operations Manager | Dublin West | Financial Services

Are you an experienced IT Service Manager with a passion for continuous improvement and service delivery? Our client — a growing Irish financial services company — is undergoing exciting IT transformation work and is looking for a seasoned IT Operations Manager to join their expanding team in Dublin West.

You'll play a key role in overseeing day-to-day IT service operations, building strong relationships with vendors and stakeholders, and ensuring high-quality service delivery across the business. This is a great opportunity to step into a role with influence and visibility during a period of growth.

What You'll Be Doing:

1. Supporting the Head of IT Ops in delivering high-quality services across the ITIL lifecycle
2. Leading incident & problem management processes, identifying root causes and implementing preventative solutions
3. Managing and improving supplier relationships and performance
4. Driving process documentation, compliance (DORA, ISO), and audit support
5. Becoming an advocate for IT Service Management across the entire business

What We're Looking For:

1. 7+ years in IT Service Management, ideally within a regulated financial services environment
2. Strong understanding of ITIL (certified in v3 or v4) and DORA regulations
3. Experience with ITSM tools like ServiceNow, Jira, or Autotask
4. A confident communicator and negotiator with top-tier stakeholder/vendor management skills
5. Analytical mindset with a knack for problem-solving in fast-paced environments

Location: Dublin West (onsite/hybrid options may be discussed)

Type: Permanent

Competitive Salary & Benefits

Ready to step up and drive service excellence during a critical growth phase?

- Seniority Level: Mid-Senior level
- Industry: Financial Services, Insurance
- Employment Type: Full-time
- Job Functions: Information Technology
- Skills: IT Operations, IT Service Management, ITIL, IT Operations

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