Apprentice Parts Advisor

3 days ago

Dublin, Ireland Volkswagen Swords Full time

Apprentice Parts Advisor Joe Duffy Volkswagen Airside, Swords Due to on-going growth within the group, we are now recruiting for a trainee or an experienced Parts Advisor to join our bright and modern Volkswagen dealership in Swords. Joe Duffy Group is Irelands leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Job Purpose: To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service. Key Responsibilities: Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders. Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system. Supply accurate and detailed parts quotations to internal departments, retail and trade customers. Administer parts invoices ensuring invoiced items are accountable. Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate. Manage and control all parts administration requirements. Maintain standards in line with regulatory requirements. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures. Maintain safe working practices and abide by the working rules and standards of the Dealer. Maintain product knowledge on the full franchise range. Maintain relevant systems ensuring accuracy at all times. Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures. Person Specification: Previous retail experience is a distinct advantage Impeccable standards of personal presentation and grooming Excellent communication skills Ability to work on own initiative and as part of a team as required Attention to detail and ability to follow established procedures Ability and hunger to learn and develop Full, clean driving licence (no penalty points or endorsements) What we can offer you: Industry-leading salary and bonus A career with Irelands largest and longest established motor group On and off the job training with Internal and manufacturer training programmes Industry-leading state of the art facilities and equipment. Free uniform 20 days annual leave Employee Assistance Programme Active social club Bike to work scheme If you have the skills and experience we seek, apply online today. We do not require Third Party or Agency assistance - Thank You Skills: Retail Sales Customer Service Customer Skills Benefits: Basic Salary Bonus Training

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