Junior Service Delivery Manager

1 week ago

Cork, Ireland Deutsche Brse, Cork Branch. Full time

Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients. They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening. The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations. They are responsible for building a relationship of trust with our clients. Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management

  • Service Delivery Project Manager

    3 weeks ago

    Cork, Ireland Smarttech247 Full time

    At Smarttech247, we have been at the forefront of cybersecurity with over a decade of experience within the industry. We are seeking a Service Delivery Project Manager passionate about delivering great customer experience and projects, who will work closely with various teams across the company, with our global customers and other stakeholders. This client...

  • Junior Site Manager Bandon, Co. Cork

    6 days ago

    Cork, Ireland Ward Personnel Full time

    Junior Site Manager Bandon, Co. Cork Location: Bandon, Co. Cork Employment Type: Permanent | Full-Time About the Role: Our client is seeking a motivated Junior Site Manager to join their team on a residential project in Bandon, Co. Cork. The successful candidate will work directly under a Project Manager and alongside a Site Engineer. This is a permanent,...

  • Junior Construction Project Manager

    3 weeks ago

    Cork, Ireland Ward Personnel Full time

    Company Summary Our client is a leading construction services provider operating across multiple sectors. Known for successfully delivering complex projects, we pride ourselves on a customer-focused, hands-on approach. Our clients benefit from the accessibility and support of a local team combined with national experience. They are owner-driven and committed...

  • Junior Architect

    2 weeks ago

    Cork, Ireland Wallace Myers International Full time

    As a Junior Architect you will be joining a design practice in Cork that due to an increase in project pipeline are now seeking to grow headcount. They have a great name in the Cork region, with projects including Residential, Commercial and Retail schemes. Your New Role As a Junior Architect our client is looking you to be able to display strong design and...

  • Junior Architect

    2 weeks ago

    Cork, Ireland Wallace Myers International Full time

    Your New Company As a Junior Architect you will be joining a design practice in Cork that due to an increase in project pipeline are now seeking to grow headcount. They have a great name in the Cork region, with projects including Residential, Commercial and Retail schemes. Your New Role As a Junior Architect our client is looking you to be able to display...

  • Junior Construction Site Engineer

    3 weeks ago

    Cork, Ireland Ward Personnel Full time

    Job Title: Junior Site Engineer Reports To: Project Manager / Senior Site Engineer Company Overview Our client is a growing organisation with annual revenues of €260 million and a busy pipeline of projects scheduled for 2026 and beyond. This is an exciting time to join their team as they continue to expand and deliver high-quality projects across multiple...

  • Naval Service

    1 week ago

    Cork, Ireland Cpl Full time

    Join the Naval Service as a Direct Entry ChefWe are now recruiting qualified Chefs to join as Direct Entry personnel. In this role, you will be a key member of the ship's Logistics Team, supporting operations at sea and ashore by preparing and serving nutritious meals that sustain morale and wellbeing under challenging conditions. About the Role: As a Naval...

  • Graduate / Junior Recruiter

    5 hours ago

    Cork, Ireland Life Science Consultants (LSC) Full time

    LSC are looking for a Graduate / Junior Recruiter to join our Recruitment team based in our Kinsale office. Join LSC, a specialist resource management company dedicated to supporting business-critical pharmaceutical, biotech, and med device projects across Ireland and Europe. Established in 2003 in Kinsale, LSC partners with 9 of the top 10 global pharma and...

  • Junior Health

    3 weeks ago

    Cork, Ireland Inform3 Recruitment Full time

    Overview INFORM3 are currently recruiting a Junior Health & Safety Advisor for work in Cork. The candidate will work for a Contractor with specialist knowledge in the Construction industry and currently seeking to expand their team. The client requires a Junior Health & Safety Advisor with a can do attitude, eager to learn who will be confident in...

  • Junior Safety Advisor

    2 weeks ago

    Cork, Ireland EHS International Full time

    Cork city, Ireland | Posted on 21/03/2025 Welcome to Chris Mee Recruitment Services. We are a leading provider of Recruitment services in Ireland and Internationally. We set up enduring and long-lasting partnerships with both candidates and clients. If you are a candidate looking for a new career and improved job contact us today. If you are an employer...