Cloud Support Engineer

3 weeks ago

Dublin, Dublin City, Ireland ENGINEERINGUK Full time
Cloud Support Engineer Role

You will have the opportunity to learn at an accelerated pace and leverage various cloud technologies to help our customers succeed. As a Cloud Ambassador, you will provide required tools and tactics for scaling impact in world-wide markets.

Key Responsibilities:
  • Solve customer cases through multiple contact channels (telephone, email, and web/live chat) using advanced troubleshooting techniques and work with customers to dive deep into issue root causes.
  • Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, trainings, etc.
  • Leverage customer support experience to provide feedback to internal AWS teams on service improvements and work on critical, highly complex customer problems spanning multiple AWS services.
  • Continuously learn groundbreaking technologies, develop new technical skills, and other professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team:

AWS Support Engineering is a global organization providing technical support to customers and internal teams. As a member of our team, you will operate on a follow-the-sun model, assisting companies and developers leveraging growing services and features for mission-critical applications.

Basic Qualifications:
  • 1+ years of software development and 2+ years of technical support experience.
  • Experience in troubleshooting and debugging technical systems.
  • Experience working with container orchestration management tools like Kubernetes, Docker Swarm, and basic understanding of Container networking.
  • Good understanding of Linux, Networking concepts, and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, Filesystems, disk space, Memory, CPU issues, Security, Encryptions, etc.).
PREFERRED QUALIFICATIONS:
  • Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker, and Kubernetes.
  • Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
  • Experience working with IaC (Terraform, CDK, CloudFormation).
  • Knowledge or experience with any one scripting language.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

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