Partner Success Manager

Landmark Technologies Landmark Technologies is one of Ireland’s leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.

The Partner Success Manager plays a pivotal role in driving client satisfaction, retention, and growth. This senior leadership team (SLT) position combines strategic account management with team leadership, ensuring that client relationships are nurtured and expanded through proactive engagement and solution-oriented thinking. Acting as a key liaison between clients, account managers, and technical delivery teams, the Partner Success Manager ensures service excellence and long-term partnership success.

At Landmark Technologies it is important that we build our team to support our longer-term vision and core values. The Harrison Assessments questionnaire helps us to identify your work preferences, motivations and personal expectations, as well as your technical abilities relevant to this particular role. Please ensure you click the link below and fill out this questionnaire to complete your application. https://survey.harrisonassessments.com/w533-nyqj-idjs

Key Responsibilities

Lead, coach, and develop a high-performing Account Management team through structured 1:1s, feedback, and development planning.

Personally manage a portfolio of strategic client accounts, ensuring retention and satisfaction.

Drive client engagement through strategic account planning and proactive relationship management.

Identify and execute upselling and cross-selling opportunities to increase Monthly Recurring Revenue (MRR) and project sales.

Collaborate with internal teams to deliver tailored solutions aligned with client needs.

Monitor and report on account performance, forecasting, and client satisfaction metrics to senior leadership.

Champion consistent and efficient account management processes, systems, and reporting.

Promote a client-focused, results-driven environment within the Professional Services team, whilst demonstrating the organisation’s core values and aligned behaviours.

Eligibility – Skills, Qualifications & Experience

Proven experience in account management, customer success, or client services, ideally within an IT MSP or technology services environment.

Demonstrated leadership and team development experience.

Strong commercial acumen with a track record of identifying and delivering growth opportunities through both MRR and project-based sales.

Exceptional relationship-building, negotiation, and communication skills.

Solid understanding of IT services including Microsoft 365, Azure, cybersecurity, networking, and managed services.

Proficiency in CRM and PSA tools (e.g., ConnectWise, Autotask, HubSpot).

Excellent organisational and reporting capabilities.

Full, clean driving licence (own vehicle preferred).

Suitability – Traits, Behaviours & Competencies

Leadership & Coaching: Motivates and develops others, fostering accountability and performance.

Strategic Thinking: Balances tactical execution with long‑term vision.

Client‑Centricity: Builds trust and loyalty through empathy, responsiveness, and value delivery.

Commercial Orientation: Recognises and acts on opportunities for revenue growth.

Influence & Persuasion: Communicates with positive impact, adapting style to audience and context.

Accountability: Owns outcomes and drives continuous improvement.

Resilience & Problem Solving: Navigates challenges with composure and creativity.

Collaboration: Works effectively across teams to deliver shared goals.

Integrity & Professionalism: Demonstrates ethical behaviour and professionalism in all interactions and behaviours are aligned to the company values.

Key Performance Indicators
Client Satisfaction & Retention

Net Promoter Score (NPS) and CSAT ratings across managed accounts

Retention rate of strategic clients

Revenue Growth & Commercial Impact

Growth in Monthly Recurring Revenue (MRR) and project-based sales through upselling and cross‑selling

Achievement of account growth targets and profitability margins

Team Leadership & Development

Completion of structured 1:1s, development plans, and performance reviews

Improvement in account manager performance metrics

Operational Excellence

Delivery of client and team TBRs (Target Business Reviews)

Consistency and accuracy in account reporting and forecasting

Strategic Contribution

Alignment of account plans with company goals and client needs

Identification and execution of strategic opportunities for partnership growth

Package and Benefits

Competitive salaries

Competitive bonuses

Annual pay reviews https://landmark.ie/

Health insurance

Tiered pension

Length of service holidays

Company Outings & Weekends

Company laptop

Branded clothing for this role

Mileage Allowance

Full induction

Career planning

Paid volunteer time

Learning and development

Healthy food and snacks

Personal Financial Clinic

#J-18808-Ljbffr