Remote Systems Administrator

Remote Systems Administrator, Dublin

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter.

As a Remote Systems Administrator, this position is responsible for providing remote systems support and maintenance for mission-critical Enterprise Imaging and Workflow systems.

Travel requirement: Occasional travel to customer sites to participate in system upgrades and provide on-site support.

Primary Roles & Responsibilities of a Remote Systems Administrator:

1. Responsible for providing support to customers across EMEA for a range of Enterprise Imaging Solutions.
2. Troubleshoot, document, and resolve customer requests that are initiated through multiple support channels according to standard processes and procedures.
3. Prioritize cases and ensure that all critical or escalated cases are quickly transferred to the appropriate team member for immediate attention.
4. Responsible for ensuring issues are resolved within agreed SLAs on a day-to-day basis.
5. Troubleshoot and resolve complex issues within the Enterprise Imaging suite of products.
6. Own and drive resolution of issues by leveraging the appropriate channels as required.
7. Perform scheduled preventative maintenance and systems administration functions.
8. Create a world-class customer experience by providing prompt, courteous, and empathetic support in order to develop solid customer relationships.
9. Ability to thrive and contribute within a fast-paced and highly collaborative remote team-based work environment.
10. Ability to develop and maintain in-depth product knowledge and a commitment to continuous learning and personal development.

Required Qualifications of a Remote Systems Administrator:

1. Bachelor's degree, technical diploma or equivalent combination of education, training, and work experience.
2. Strong experience in a software technical support environment is generally required, though candidates with exceptional customer service and technical skills are welcome to apply.
3. Experience with Windows desktop and server operating systems.
4. Good understanding of TCP/IP and troubleshooting network connectivity issues.
5. Experience working with Command-Line Interfaces.

Preferred Qualifications of a Remote Systems Administrator:

1. Previous experience working with databases, DICOM, HL7 and clinical workflows is desired.
2. Prior experience with PACS or working with Hospital IT departments.
3. ITIL Foundation certification is desired.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.

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