Customer Relations Executive New 2/28/2025 A

4 weeks ago


Dublin, Dublin City, Ireland CPL Full time
My client, Ireland's leading car provider, is looking to hire a Customer Service Executive for a 12-month contract. Reporting to the Customer Relations Team Leader, you will be a key member of a dynamic team dedicated to delivering exceptional customer experiences. This role involves daily communication with customers and the dealer network via telephone and email.

**Responsibilities:**

- Serve as the primary point of contact for inbound customer communications, including telephone, postal, web, and email inquiries.

- Record customer queries in our CRM system according to internal processes to ensure accurate reporting.

- Address all customer queries promptly and professionally.

- Take ownership of customer queries, concerns, and issues, resolving them efficiently.

- Collaborate with external providers to ensure a high level of customer satisfaction.

- Work with the Customer Relations Team Leader to provide monthly reporting and as requested.

- Undertake any other reasonable tasks as requested by senior management or the Director.

**Ideal Candidate Requirements:**

- Proven experience in a key customer service role is essential.

- Customer-driven with the ability to build relationships with customers and the dealer network.

- Enthusiastic and passionate about delivering the highest standards of customer experience.

- Capable of working independently and adapting to a fast-paced environment.

- Strong computer skills, with excellent knowledge of Microsoft Word and Excel; experience with Salesforce is preferable.

- Previous experience in the motor industry is an asset.

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