IT Software Trainer

IT Software Trainer

Department: IT

Employment Type: Flexible

Location: Dublin - Keyhouse

Reporting To: Senior Project Manager

Description

Dye & Durham Ireland, is the Irish market leader in legal practise management software. We are seeking a dynamic and engaging Trainer to deliver effective training on our Keyhouse Case Management System & Searches Integration, supporting law firms in their digital transformation journey. This role combines remote and on-site delivery, helping legal teams integrate our software seamlessly into their practice. Post-training, you will also provide hand-holding support to ensure users are confident and achieving success with the system.

In addition, you will maintain and enhance training resources, deliver valuable feedback from client sessions, and continuously develop your technical expertise to support Keyhouse’s evolving functionality.

You will be joining the Project Team based in Ormond Quay Dublin. It is important with this role that clients enjoy excellent service, with their needs met in a professional & personable way.

Key Responsibilities

- Training & Delivery: Deliver remote and in-person training sessions to law firm staff, from beginners to advanced users.

- Provide follow-up hand-holding days to ensure client teams are confident and productive with the Keyhouse system.

- Tailor training sessions to meet the specific workflows and precedent requirements of each law firm.

- Documentation & Content: Maintain and update Keyhouse training manuals, quick-start guides, and online documentation.

- Create and narrate video tutorials and e-learning materials to supplement live training.

- Customer Success & Feedback: Act as a trusted advisor to clients, offering patient and client-focused support during and after training.

- Collect client feedback and deliver actionable insights and recommendations to internal teams for product and training improvements.

- Technical & Process Skills: Gain expertise in Keyhouse precedent coding, workflow creation, and advanced system configuration.

- Use MS Office Suite to produce professional presentations, training content, and reports.

- Other Responsibilities: Travel to client offices across Ireland – a full driving licence and own car are required.

- Stay informed of Keyhouse product updates and industry best practices to deliver cutting-edge training.

Skills, Knowledge & Expertise

Essential:

- Proven experience delivering software or ICT system training, ideally in professional services or legal environments.

- Excellent communication, presentation, and interpersonal skills.

- Strong documentation and content creation skills.

- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

- Patience, professionalism, and a customer-first mindset.

- Valid Irish driving licence and access to a car.

- Willingness to learn and master new technical skills, particularly Keyhouse-specific tools like precedent coding and workflow automation.

- Desirable:

- Previous experience with Case Management Systems or similar legal ICT platforms.

- Any training or Professional Qualifications for example

- Bachelors Degree in Education and Training Development

- Certified Trainer (e.g., Train the Trainer, QQI Level 6 Training Delivery & Evaluation)

- CIPD Learning and Development Certificate

- Skills in creating and editing training videos (e.g., using Camtasia, Loom, or Captivate).

- Understanding of legal practice management workflows and law firm operations.

Personal Attributes

- Professional, approachable, and adaptable in varied client environments.

- Organised with excellent attention to detail.

- Self-motivated with the ability to work independently and as part of a team.

- Analytical thinker capable of delivering actionable feedback and insights to improve client success and training programs.

Job Benefits

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process

Do you share our DNA?

- We ask how tomorrow can be better than today

- We are passionate about solving our customer's challenges

- Our ideas break boundaries

- We value different perspectives and encourage dialogue

- We take ownership and celebrate toge

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