Business Analyst

2 days ago


Dublin, Ireland Amazon Full time

Business Analyst - Prime Video, Amazon Video WW Optim Ops

Are you interested in using Data to improve the customer experience at Amazon? We are looking for a Business Analyst to support the Prime Video Customer and Marketing Analytics team. In this role, you will influence systems and frameworks leveraged by end customers and multiple cross-functional teams. You will apply both business and process acumen in a fast-paced, ambiguous, and innovative environment. Our ideal teammate is curious, has an eye for detail, and always insists on the highest standards. He/she has deep knowledge in data analysis and is able to wrangle the expected data from any data source.

As a Business Analyst, you will be responsible for:

1. Data Operations and Transformation: Data Ingestion, Data Transformation, Data Comparison, Data Validation, and Data Monitoring from multiple systems.
2. Creating and managing ETL jobs, troubleshooting, and resolving any issues during execution.
3. Extracting data from multiple systems using SQL queries and ETL jobs based on support ticket requests.

Incident Management and Support:

1. Monitoring the health of data sources and ETL pipeline infrastructure through dashboards.
2. Proactively identifying, troubleshooting, and resolving incidents within defined SLAs to ensure uninterrupted data operations.
3. Responding to and resolving support tickets by conducting root cause analysis and delivering timely solutions.

Insights and Analysis: Diving deep into large datasets to identify patterns, gap areas, and opportunities for improvement using SQL, Excel, and other data manipulation tools.

Operational Excellence: Continuously improving monitoring tools and processes to ensure data reliability and scalability. Providing on-call support for critical systems and incidents, ensuring smooth operation and minimal downtime.

BASIC QUALIFICATIONS

- 1+ years of data analytics or automation experience
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Bachelor's degree
- Knowledge of data pipelining and extraction using SQL
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience with data mining tools like SQL, SAS, SPSS, or similar

PREFERRED QUALIFICATIONS

- Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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