Service Delivery Manager| Cork, Ireland

3 weeks ago

Cork, Cork, Ireland Infosys Limited Full time
Service Delivery Manager | Cork, Ireland | Lead Consultant

Role: Principal Consultant (Service Delivery Manager)

Technology: Managed Support services for Apps, Infra, Cyber-Sec, Service desk, and End user compute; ITIL, SIAM

Location: Cork, Ireland

Job Description

As a Service Delivery Manager, you will be responsible for:

1. Program management of Managed Support services for Apps, Infra, Cyber-Sec, Service desk, and End user compute

2. Driving governance, customer satisfaction, continuous service improvement, innovation, and ITIL process enhancements for the client

3. Taking end-to-end responsibility for the support program, managing SLAs, and coordinating with client sponsors and stakeholders

4. Collaborating with the Head of IT and his direct reports to achieve desired outcomes

5. Identifying and mitigating project risks

6. Managing and building the team

Requirements

- 15+ years of relevant experience in managing support programs

- Experience managing senior stakeholders (Directors, Sr Directors in client organizations)

- Excellent team management skills

- Experience in Retail or CPG industry is an advantage

- Knowledge of ITIL and SIAM is an advantage

Personal Attributes

- High analytical skills

- Initiative and flexibility

- Customer-oriented mindset

- Quality awareness

- Excellent verbal and written communication skills

Why Infosys

Infosys is a global leader in next-generation digital services and consulting, helping clients navigate their digital transformation across more than 50 countries. With over four decades of experience, we enable enterprises with AI-powered cores and agile digital solutions to enhance performance and customer satisfaction. We foster continuous learning and digital skill development through our innovation ecosystem.

Infosys is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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