Commercial IT Business Analyst

Musgrave is one of the Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.

We are now inviting applications for the above position within the Commercial IT team. We are seeking an IT Business Analyst to work within the Commercial IT team – primarily focusing on Run & Change activities and project initiatives within our Product Information Master (PIM) solution – Stibo Systems

Role Purpose:

The Commercial IT Business Analyst is responsible for supporting, delivering and maintaining the exciting IT change initiatives within our core Commercial business function, through discovery, planning, design, implementation, support & maintenance activities.

The activities in this role include the following

- Play an active role in the Commercial IT focused projects throughout the lifecycle of each initiative. This includes gathering of business requirements into detailed analysis and specifications and managing development through to production environments including coordination and execution of testing.
- Support the delivery of projects and change initiatives, including working on various projects simultaneously, work in collaboration with other Commercial IT Team functions (Engineering, Project Managers, Solution Architects etc) as well as the wider IT function and Commercial business unit function itself.
- Coordinate the planning and execution of support & maintenance activities for existing IT systems including completing technical and business analyses, managing / coordinating the resolution of incidents and service requests, managing software upgrades and system refreshes and ensuring system environments are stable and available to our end user communities.
- Engage with relevant 3rd party vendors to ensure delivery plans are kept on track and to ensure delivery of solutions adhere to best practice in an optimal and flexible way to support the change initiative and business needs
- Encouraged to act in a proactive manner, challenge and be innovative in your thinking and be driven to provide value to our Business

Key Relationships:

- Commercial IT Product Manager
- Commercial Solution Architect
- Project Managers
- Head of Commercial IT
- PMO

Experience, Knowledge, Skills:

- Strong analytical skills
- Understanding of software development lifecycles, quality assurance and information security
- Experience of requirements gathering, analysis, specification, verification and the ability to apply them in practice
- Understanding of On Premise, hybrid and private/public cloud environments
- Experience in Product Information management solutions would be advantageous
- Experience in process engineering/business analysis
- IT Orientated degree or similar
- 1 – 3 years' experience in BA role or similar
- Team and collaboration orientation and good communication skills
- Understanding of Change management and transformation skills

About You:

- Highly organized, structured and performance driven
- Innovative in your thinking and a willingness to learn and embrace new and existing technology
- Personable, proactive, excellent interpersonal and communication skills with the ability to interact and influence effectively at all levels across the business to get initiatives delivered
- Ability to build and sustain relationships that deliver results and effectively collaborative with diverse teams
- Able to work effectively in a matrix environment

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