MTA - Graduate Cyber Security Analyst (Cyber Academy)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Are you passionate about protecting digital assets and eager to launch your career in the world of cybersecurity? Join our team at McKesson, a leading organization in the healthcare industry, where cybersecurity plays a critical role in safeguarding sensitive information and ensuring operational resilience. As a new hire, you will be part of our exclusive Cyber Academy, a program dedicated to developing the next generation of cybersecurity professionals.

What You'll Do:

Technical Support & Troubleshooting

- ProvideLevel 1 (L1) technical supportfor cybersecurity tools, primarilySentinelOne.

- Troubleshoot issues related toendpoint agentson desktops, servers, and other devices.

- Usestandard operating procedures (SOPs)and guides to resolve common issues.

ServiceNow Ticket Management

- Monitor and manage aServiceNow queue.

- Pick up and work on tickets as they appear in the queue.

- Escalate unresolved issues to more senior team members when necessary.

Communication & Collaboration

- Communicate effectively withinternal stakeholdersacross various business units globally

- Participate inbridge callsand live troubleshooting sessions with end users.

- Maintain clear and professional communication bothverbally and in writing.

On-Call Support

- Participate in anon-call rotation, potentially every second week (including weekdays and weekends).

- Be available to assist when L1 support is needed outside of standard hours.

Tool & Process Support

- Support a growing suite ofcybersecurity toolsbeyond SentinelOne as the team expands.

- Contribute to themaintenance and improvement of SOPsand documentation.

What We're Looking For:

Basic Requirements

- Undergraduate degree in Computer Science, IT, or a related technical field.

- Strong verbal communication skills for interacting with internal stakeholders and end users.

- Organisational skills and attention to detail to manage ticket queues effectively.

- Ability to work independently and proactively, especially in a less team-dense environment.

- Willingness to participate in on-call rotations (possibly every second week, including weekdays).

Preferred Requirements

- Background or coursework in cybersecurity is a plus.

- Experience with endpoint management or understanding of Windows device operations.

- Familiarity with ServiceNow or similar ticketing systems.

- Previous internship or experience in tech support.

Why Join the Cyber Academy?

- Engage in a program specifically designed for early career talent, providing a supportive environment for new college hires and interns.

- Gain hands-on experience with cutting-edge security tools and practices.

- Benefit from comprehensive training resources and mentorship opportunities.

- Network with professionals and peers in the cybersecurity field.

- Experience a company culture that values diversity, innovation, and teamwork.

Join us in our mission to fortify our digital landscape and protect our assets. Apply today to embark on an exciting journey in cybersecurity with McKesson through our Cyber Academy, where your career potential can truly flourish

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€31,500 - €52,500
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