Aftercare Team Supervisor

SAP Landscapes is one of Ireland’s largest and most established landscape and maintenance companies, boasting 50 years of experience in creating and sustaining better spaces. You are joining us at an exciting time of growth, for both our employees and our business. You will have the opportunity to work with high-profile projects and develop your skillset, as well as pay a key role in your very own career path with company support.

Position: Experienced Team Supervisor

Location: Dublin / Kildare (Various locations as dictated by business needs)

About the Role

We are looking for an experienced and motivated Aftercare Supervisor to join our dynamic team at SAP Landscapes and look after a prestigious client portfolio. In this hands‑on leadership role, you will oversee multiple sites, ensuring the highest standards of quality, safety and client satisfaction. You will work closely with Contracts Managers and site crews to plan, execute and deliver maintenance plans efficiently — all while being the key point of contact for clients and teams on the ground. If you are a natural leader with a passion for landscaping and a drive to deliver exceptional results, we would love to hear from you.

This job description outlines some of the duties and responsibilities that are associated with your role but it is by no means an exhaustive list and may be amended as the management of the company.

Role / Goals:

The Landscapes Supervisor will be directly responsible for managing and supervising contractual obligations across Dublin, Kildare and surrounding areas. In addition to managing existing contracts, the role will include making initial contact with potential clients.

Duties:

- Manage and supervise a high volume of Maintenance sites. Plan daily / weekly works with Contracts Managers for all crews.

- Liaise with clients regarding Site Programmes and handover dates and conduct site checks

- Compile site progress reports to enable applicants for works completed on site.

- Ensure crews are carrying out works in accordance with the scope and schedules of works. Visit sites to ensure crews are working to the best of their ability and provide guidance and advice in relation to work being carried out. Undertake manual labour if required in order to support a crew / demonstrate how work should be done.

- Monitor individual performance, attendance, and attitude. Escalate any individual issues to the Contracts Manager and the Human Resources Department. Seek advice and act in an ethical manner at all times.

- Be the first point of contact for the crews should there be any issues or obstacles that may need to be overcome. Resolve client and crew problems on a daily basis.

- Discuss workloads, and plan schedules alongside the Contracts Manager.

- Discuss any technical issues in relation to E-Forms and Procore

- Manage client’s expectation and needs in relation to maintenance works. Be a point of contact for them to discuss any concerns or feedback they may have. Represent the company in a professional and proficient manner.

- Adhere to all Health and Safety policies and procedures. Liaise with the Health and Safety Officer on an on‑going basis to ensure that these regulations are met by all crews. Report any incidents to the Health and Safety Department immediately. Investigate these accidents / incidents in conjunction with the Health and Safety Department. Ensure any toolbox talks are carried out; crews are wearing the appropriate PPE and that crews have been trained on the appropriate machinery being used. Attend monthly Health and Safety meetings and other ad hoc meetings as required.

- Analyse timesheets to ensure hours calculated are correct before being approved by the Contracts Manager. Liaise with the payroll department in relation to any employee payroll issues. Assist employees in relation to any payroll administration, i.e. Letters, forms etc.

- Fleet management – monitoring of maintenance of vehicles. Reports and investigate any vehicle issues.

- Meet with Team Leaders on a weekly basis to discuss scheduled works and any current issues or requirements.

- Attend weekly and monthly meetings as and when required.

- Undertake the organisation and execution of landscape maintenance / aftercare contracts as per contract requirements.

- Meet clients and provide reports to clients as required.

- Manage additional works requested by clients

Key Responsibilities:

- Adhering to company policies and procedures in relation to all aspects of Health & Safety, Environmental and Quality.

- Adhering to clients site rules and regulations in general and particularly in relation to Health and Safety.

- Ability to mark and lay out Landscaping plans.

- Work to tight deadlines and maintain focused and composed to deal with clients and crews.

- Strong problem-solving skills and flexibility in approach to work.

- Strong management skills to manage numerous employees.

- Excellent planning and time management skills in order to structure each day to work to your maximum ability.

- Organisational skills are key to ensure you manage your crews and sites in coordination, guaranteeing all jobs are completed in a timely and efficient manner and to clients’ expectations.

- Strong leadership skill to demonstrate the ways of working that is expected from crews.

- Ability to work on own initiative and create new and improved ways of working.

- Excellent interpersonal and communication skills in order to build up strong relationships with existing clients and new potential customers.

- Ensure all work completed is to a high standard as expected by SAP Landscapes.

- Attend regular meetings.

Requirements:

- Valid Safe Pass – Required

- Full clean Driving Licence – Essential

Desired Experience and Skills:

- Previous Team Lead / Supervisor experience preferred.

- Extensive plant knowledge essential.

Package:

At SAP Landscapes, we believe in investing in our people. Alongside a rewarding and varied role, you will enjoy:-

- Rate of Pay: Depending on Experience (DOE)

- Annual Bonus

- Access to Company Vehicle (with private mileage allowance)

- Mobile phone and laptop for seamless field and office communications.

- EAP Programme in place (Employee Assistance Programme)

- Uniform Support Scheme & Tax Incentive

- Private company scheme (T&C’s)

- Opportunities for professional development and career progression.

- A supportive, team‑oriented work culture with a focus on safety and excellence.

- Company Events.

- Free Car Parking.

Training and Development

At SAP Landscapes we believe that our most important asset is our people. That is why we like to promote from within and develop employees to progress further in their career. You have the opportunity to grow within the company through our Team Leader Programme and consistent training and development.

SAP Landscapes is an equal opportunity employer.

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