Community Operations Analyst

5 days ago

Dublin, Ireland CPL Full time

Content Moderator-Multilingual

Do you want to make a difference in our online community? My client needs multilingual professionals

with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time.

Main responsibilities:

- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about client’s products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

- Strong personal resilience with the ability to operate in a pressured and fast paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time

Language Skills: *

- Fluency (C1-C2) of market language. Languages needed : Danish, Dutch, Finnish, French, German, Hebrew, Norwegian, Thai, WB Serbian. In depth understanding of culture and social trends in the region also required.
- Level of English required (B1-C2)

Contract: Full-time, permanent with Covalen.

Compensation:

- Competitive Package
- For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
- For the Evening shift: €12 per day (before tax) as travel allowance
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme

Working hours: Day shift (9am – 5:30pm) OR Evening shift (6pm-2am) No rotation.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option.

IMPORTANT:

· Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why apply?

- Chance to work within multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience required – full training is provided

How I can help

I will assist you at every stage of the interview process: CVs updates, interview prep etc.

If this role interests you please, get in touch

[email protected]

#CplGTTempJan

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