 
						▷ Immediate Start: Senior Engineer Analyst
3 weeks ago
Overview  Join to apply for the  Senior Engineer Analyst  role at  Citi  in Dublin. Citi has had a presence in Ireland since 1965 and is the Citibank Europe Plc Headquarters. The Senior Engineering Analyst role leverages deep expertise in conversational AI, ServiceNow, Python, and Machine Learning to design, acquire, and develop a world-class chatbot experience for internal Citi clients. The role focuses on driving the end-to-end customer experience by translating business vision into automated solutions and ensuring quality standards across the AI engineering lifecycle.
What You'll Do
Focus on the end-to-end customer experience, assisting in the design, tone, content, and interactions to ensure a fantastic user journey, with a strong emphasis on ServiceNow-integrated solutions.
Review existing conversations to ensure grammatical accuracy, optimize content, recommend new topics, and measure impact on user satisfaction and deflection within the ServiceNow ecosystem.
Assist in user research and interviews to identify unmet customer needs, incorporating insights from machine learning models.
Review and modify IT Service Catalog items and create meaningful knowledge articles to ensure simplicity, intuition, and engagement.
Leverage data analyst skills and Python for data manipulation and statistical analysis to deeply understand user behavior, chatbot performance, and recommend enhancements to the customer experience.
Analyze and synthesize complex data, applying machine learning techniques for pattern recognition and predictive analytics, to drive informed decisions and continuous improvement.
Identify new integration needs and write comprehensive functional and technical requirements for their implementation.
Contribute to budgetary requirement definition, develop functional specifications, and create project plans and software release schedules for AI initiatives.
Create and maintain detailed documentation on conversation flows, architecture design, API integration, development, and deployment.
Partner with business and development teams to define detailed engineering requirements and assist in defining application and system requirements and processes.
Ensure requirements/tasks from technology departments and/or end users are effectively communicated to stakeholders.
Provide solutions and processes in accordance with audit initiatives and requirements and consult with Business Information Security officers (BISOs) and TISOs.
What We Need From You
Recent and relevant experience in conversational AI, data analytics, process improvement, or an engineering role, with a strong emphasis on chatbot or messaging platforms.
Strong proficiency in Python programming for data analysis, scripting, API integration, and machine learning model development.
Demonstrable experience with ServiceNow Virtual Agent configuration and management, including hands-on experience with ServiceNow's NOW Assist capabilities.
Practical experience applying machine learning techniques to NLP problems, conversational AI, or data analysis within a production environment.
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITSM/CSM, or specific Virtual Agent/AI certifications) are highly preferred.
Strong enthusiasm for Customer Experience (CX) and User Experience (UX) implementation.
Project Management experience with a track record of delivering technical solutions.
Clear, concise written and verbal communication skills, able to translate technical concepts for non-technical audiences.
Demonstrated analytic/diagnostic skills and problem-solving abilities.
Experience with Agile or SCRUM methodologies and Jira.
Bachelor’s/University degree in a relevant field (e.g., Computer Science, Engineering, Data Science, Business Analytics).
Professional certifications in Project Management, Agile, or Process Improvement are a significant plus.
What We Can Offer You
By joining Citi Dublin, you will be part of a hybrid workplace (up to 2 days working at home per week) with a competitive base salary (annually reviewed) and a comprehensive benefits package that supports you and your family. Citi is committed to ensuring our workplace is welcoming and inclusive.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, Accessibility at Citi is available. Citi is an equal opportunity employer; qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Seniority level: Not Applicable • Employment type: Full-time • Job function: Engineering and Information Technology • Industries: Banking, Financial Services, and Investment Banking
#J-18808-Ljbffr
- 
					  ▷ [Immediate Start] ServiceNow Analyst4 weeks ago 
 Dublin Pike, Ireland Oliver James Full timeJoin to apply for the ServiceNow Analyst role at Oliver James 20 hours ago Be among the first 25 applicants Join to apply for the ServiceNow Analyst role at Oliver James Oliver James' client is a multinational company with a ServiceNow ITSM project on the way and is seeking an experienced ServiceNow Analyst to support the building and implementation of... 
- 
					  Senior Finance/Project Analyst immediate D22 weeks ago 
 Dublin, Ireland Cpl Full timeMy client a government body has an immediate requirement for a Senior Finance/Project Analyst for a November start and an initial 3 month contract potential to become permanent.Location Dublin 2- hybrid.The ideal candidate will have experience working in the Public Sector/NGO’s and ideally some exposure to Grants & Programmes.Contact Natasha Bevan today... 
- 
					  ▷ Immediate Start: QC Senior Analyst4 weeks ago 
 Dublin Pike, Ireland Cpl Full timeQC Senior Analyst Location - Swords, Co. Dublin, Ireland Permanent role - On site About SK pharmteco SK pharmteco is a global Contract Development and Manufacturing Organisation (CDMO) with state-of-the-art facilities in Korea, US, France, and Ireland . Part of SK Inc. , a Korean company with revenues of $99 billion in 2023 . Mission: “Produce and... 
- 
					  ▷ Immediate Start: Senior Data Analyst3 weeks ago 
 Dublin, Ireland Reperio Human Capital Full timeDesired skills: Senior Data Analyst, Dublin, Hybrid, BI tools, Python, SQL Reperio have partnered with a leading private investment bank who are seeking a Senior Data Analyst to join their team. Responsibilities: Build and maintain advanced dashboards and reports using BI tools . Design and implement data models, pipelines, and automated reporting... 
- 
					  ▷ (Immediate Start) Data Engineer III3 weeks ago 
 Dublin Pike, Ireland Fanatics Full timeJOB DESCRIPTION As a Data Engineer III at Fanatics Betting & Gaming (FBG), you will play a crucial role in the development, deployment, and management of our data architecture. In this role you will be responsible for building systems and user experiences for our internal customers that are able to aggregate customer data across many sources, integrate with... 
- 
					
					
 Dublin, Ireland CPL Full timeMy client a government body has an immediate requirement for a Senior Finance/Project Analyst for a November start and an initial 3 month contract potential to become permanent. Location Dublin 2- hybrid. The ideal candidate will have experience working in the Public Sector/NGO’s and ideally some exposure to Grants & Programmes. Contact Natasha Bevan... 
- 
					  [Immediate Start] Senior Automation Engineer3 weeks ago 
 Dublin Pike, Ireland NeoDyne Full timeOverview NeoDyne is a leading engineering company specialising in industrial automation, digital manufacturing, and electrical engineering solutions. With a strong presence across multiple sectors, including Life Sciences, Food & Beverage, and Energy, NeoDyne delivers leading-edge solutions that drive efficiency, safety, and performance for its customers... 
- 
					  ▷ [Immediate Start] Structural Engineer4 weeks ago 
 Dublin, Ireland Access Talent Group Full timeContact Ciaran Hall, the consultant managing this role. Access Talent Group is currently working with one of Ireland’s most well-respected Civil & Structural consultancies who are looking to bring on a Structural Engineer to their Dublin city centre office. This is a fantastic opportunity to join one of Ireland's fastest-expanding Structural departments,... 
- 
					  Senior Analyst4 weeks ago 
 Dublin, Ireland Cpl Healthcare Full timeOverview Job Title: Senior Analyst - Retail Markets Starting Salary: €60,680 (Salary scale: €60,680 - €76,523). Location: The Exchange, Belgard Square North, Tallaght, Dublin 24. Working Hours: 37.5 hours per week Hybrid working: Up to 3 days per week Tenure: Appointment will be on a permanent basis subject to successful passing of the... 
- 
					  Business Analyst1 week ago 
 Dublin, Ireland Ornua Co-operative Limited Full timeWhy this role is Valuable The Business Analyst (BA) will work as a shared resource across multiple IT projects, collaborating with senior project managers and project managers to gather, document, and analyse business requirements. The BA will play a critical role in ensuring that projects align with business needs and objectives, providing the necessary...