WFM Reporting Analyst I-Grade B1

2 weeks ago

Naas, Ireland Teleperformance Full time

Reporting/Business
Analyst

Responsibilities to include but not be
limited to the following

1. Conduct data analysis, spot data trends,
perform gap analysis, generate reports, and recommend improvements
to current business metric collection
process
2. Produce and deliver tracking and
reporting for key KPI/SLA’s in the
business

- Design key dashboards and scorecards for
Senior Leadership and Business Unit (Team Leaders, Training Team,
Quality Analysts/Analysts,
etc.)

1. Perform ad-hoc data analysis to support
the business initiatives
2. Create and maintain efficient and secure
systems for recording data and producing relevant
documentation
3. Maintain the daily relationship with the
business intelligence
supplier

- Seek opportunities to drive innovation
and process improvement within the reporting
spectrum

Recommended
Qualifications

1. 2-3 years of experience working in a
reporting environment, with proven ability to deliver high quality
& accurate reports within demanding
timescales
2. Strong technical and numerical skills
with advanced Excel
skills

- Strong communication skills (both written
and verbal) - ability to clearly communicate complex quantitative
analysis in actionable
insights

1. Detail-oriented and passion for
problem-solving
2. Ability to work on own initiative or as
part of a team
3. Knowledge of data
tools

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