Quality Analyst

1 week ago

Dublin, Ireland CPL Full time

Quality Analyst – Hungarian & English Speaker | Dublin, Ireland

We are looking for Quality Analysts to join a global operations team supporting high standards in content moderation and operational delivery. These roles focus on maintaining and improving quality performance, coaching team members, and ensuring adherence to agreed business requirements.

Key Responsibilities:

- Monitor and enhance employee performance through quality coaching and training.
- Support Market Team Leads in educating and developing Reps.
- Provide ongoing feedback and performance guidance to team members.
- Assist with quality systems, audits, and reporting.
- Perform data analysis to identify trends and improve operational delivery.
- Mentor auditors and provide just-in-time training on policies and tools.
- Support investigations and escalations of inaccurate decisions to identify root causes.
- Prepare and distribute reports, develop process documentation, and contribute to operational improvement initiatives.
- Participate in professional development and team meetings as required.
- Perform other ad hoc duties to meet business needs.

Candidate Requirements:

- Bachelor’s degree or equivalent (Level 7).
- Prior experience in QA, Content Moderation, Trust & Safety, or Content Quality Assurance in the social media industry.
- Proficiency in English (C1 or above) and the relevant market language.
- Deep understanding of local culture and social trends.
- Proficient in Excel and capable of performing both qualitative and quantitative analysis.
- General understanding of AI is advantageous.
- Flexible to work across shifts and adapt to changing business needs.
- Strong communication, problem-solving, and multitasking abilities.
- Ability to work under pressure and maintain high quality standards.

If this sounds of interest, apply now or send your CV directly to [email protected].

  • Quality Control Analyst

    3 weeks ago

    Dublin Pike, Ireland STRIVE Search Full time

    Overview QC Analyst role based in North Dublin. Fixed Term 12 Month Contract. Clear progression trajectories internally. Qualification : QC Analyst Background Our client is seeking a QC Analyst with 1+ years experience to join the team during a period of internal development! Reporting to the QC Supervisor, you will have the opportunity to troubleshoot...

  • Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst - German SpeakingLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday - morning shift (9am to 5:30pm) or evening shift (6pm to 2am)At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Polish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...

  • Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Croatian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...

  • Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Swedish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...

  • Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Hungarian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...

  • Quality Analyst

    1 week ago

    Dublin, Ireland Cpl Full time

    Role - Quality Analyst (Social Media) - Dutch SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...

  • Croatian Quality Analyst

    2 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    CROATIAN QA - Quality AnalystJoin a fast-paced team driving excellence in content quality and moderation.As aQuality Analyst, you'll coach, train, and support Reps to meet performance standards and SLA targets.You'll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets.What You'll Do:Coach and train...

  • Quality Analyst – Polish Speaker

    1 week ago

    Dublin, Ireland Cpl Healthcare Full time

    Quality Analyst – POLISH SpeakerDublin, Ireland | PermanentExpression of Interest– Join our team at a global tech leader as aQuality Analyst – POLISH speaker, where you'll help improve generative AI tools through smart, human-led data annotation and content refinement.This is a sourcing call– share your interest to learn more.What You'll...

  • Quality Analyst – DUTCH Speaker

    2 weeks ago

    Dublin Pike, Ireland Cpl Full time

    Quality Analyst – DUTCH Speaker Dublin, Ireland | Permanent Expression of Interest – Join our team at a global tech leader as a Quality Analyst – DUTCH speaker , where you’ll help improve generative AI tools through smart, human-led data annotation and content refinement. This is a sourcing call – share your interest to learn more. What...