Italian Operations Administrator

Octium is an insurance group, active internationally in the financial services industry, specialising in the design, structuring and distribution of unit-linked life insurance products for high-net-worth individuals and their families. With our headquarters located in Luxembourg, the insurance companies Octium Life DAC in Ireland, Octium Assurance AG in Liechtenstein with a Branch in Italy and the insurance intermediary Octium International Insurance Agent AG in Liechtenstein and Switzerland, our Group is considered as one of the most innovative solution providers in the market. For more information about us, visit our website www.octiumgroup.com.

We are currently looking for an Italian Operations Administrator to join our Client Services & Administration Team. The place of work is Dublin, Ireland.

In this role you will report to the Team Leader of Client Services & Administration. This is an essential role focused on daily business, business transactions and client relationships. You will be responsible for executing the day-to-day operational requirements of the business.

The operating environment we work in is ever-changing and we strive to provide the highest level of service to our clients and partners. A key part of this role is adapting to change and continuously looking to improve the way we do things. The role will suit a highly motivated individual interested in working in a challenging and changing environment.

Main Responsibilities

- Process any type of transaction at policy level (i.e., New Business, Top Ups, Switches, Surrenders, Death Claims).
- Manage policy lifecycle from onboarding to day-to-day BAU requests related to the Italian portfolio.
- Liaise with Asset Managers, Custodian Banks, and Intermediaries to ensure that client expectations are met and transactions are executed in a timely manner.
- Entry data to produce business forms.
- Adhere to SLAs when managing transactions.
- Conduct due-diligence steps along all transactions received according to Compliance guidelines.
- Verify and send orders to stakeholders and execute payment instructions.
- Review and prepare procedures for documents required by Custodian Banks and Asset Managers.
- Produce and send transaction confirmation letters and valuation statements to clients and Intermediaries.
- Produce and use business reports for business analysis when required.
- Coordinate post arrivals and manage post shipments with post services.
- Assist in projects for new tools implementations and user acceptance testing purposes.
- Take ownership of any operational query received by the business.
- Take responsibility for any operational task assigned.
- Work efficiently to manage workload within a fast-paced environment.
- Promote a culture of continuous improvement as part of the daily running of the business.
- Provide a high level of professional and operational behavior.

Your Profile

- +2 Years’ experience in Operations of Financial Institutions, Brokerage or Life Insurance is desirable.
- Knowledge in financial-banking environment and well informed about its operativity.
- Proficiency in Italian and English is required; additional languages, especially German, are a plus.
- Strong knowledge on Word, Excel and PowerPoint.
- Attention to details is a crucial skill for the role.
- Excellent organisational skills.
- Self-motivated and ability to work on own initiative are a must.
- Problem solving and decision-making skills.
- Analytical skills and critical thinking to improve current processes in place.
- Be highly resilient and adaptable to change, within a fast-paced environment.
- Understand business need for flexibility and modify behaviour accordingly.
- Excellent communication skills across all formats (verbal and written), supporting effective internal collaboration and fostering strong professional relationships with business partners.
- Engaging with others in a respectful and socially appropriate manner.

This is a unique opportunity to join a passionate, ambitious and truly international team of professionals with vast experience in the insurance and financial sector.

If you are interested in this position, please apply via our website www.octiumgroup.com/careers. We are happy to receive your CV and any other relevant document. If you wish to have further details, please contact us at jobs@octiumgroup.com.

The personal information you provide in your job application will be treated confidentially at all times and will be processed in accordance with the applicable data protection law, in particular the General Data Protection Regulation (GDPR).

Octium Group is an equal opportunity employer. We welcome applications from all suitably qualified candidates.

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