Sr. Supplier Quality Engineer, Infrastructure Reliability

Our Amazon Web Services Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure mechanical and electrical equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformers, Generators, ATS etc.) as well as infrastructure security equipment (Cameras, Access Control, etc.) throughout their lifecycle. A critical piece of this support is ensuring the highest level of initial quality and ongoing support from our suppliers.

As a Supplier Quality Engineer you will interface with AWS Engineering teams, Procurement teams, Commissioning teams and suppliers to manage infrastructure equipment quality. Our Supplier Quality Engineer is responsible for supplier qualifications, quality monitoring at supplier sites, supplier quality issue resolution and supplier development and quality improvement initiatives.
If you want to be a part of a team that has a daily impact on company success, this is a great opportunity for you.

In this role you will lead internal and external engagements with engineering, procurement, supply chain management, operations, finance, construction, and suppliers to deliver robust and resilient quality systems at our vendors and within AWS. You will identify supplier quality defects or waste in AWS processes, and drive new processes to eliminate the defects and prevent them from recurring without posing risk to availability. You will be responsible for developing the suppliers to bring them up to the AWS quality standards
who build custom infrastructure electrical, electro-mechanical and security equipment for AWS. Sr. Supplier Quality Engineers will work closely with AWS product development and engineering teams and with infrastructure equipment vendors to monitor and improve the incoming quality of AWS equipment.

Keys to success in this role include sound judgment and excellent written/verbal communication skills.
Travel required, both international and domestic, approximately 30-50%

Key job responsibilities
In this role you will:
-Develop, implement and maintain the supplier quality roadmap across engineering and procurement teams.
-Verify AWS quality standards are met at suppliers through in-person and remote audits.
-Define and roll out incoming inspection/first article inspection plans
-Drive supplier and product qualification and assessment processes in support of procurement teams. This includes effective resolution of any issues identified.
-Monitor and report on supplier performance quality metrics and actions. Lead supplier quality issue resolution in partnership with engineering, construction and commissioning teams.
-Develop and support suppliers with quality improvement initiatives and Key Performance Indicators (KPI). Provide a feedback mechanism from suppliers to internal teams on joint quality issues. Work on concurrent projects, sometimes in multiple geographical regions.

About the team
AWS Infrastructure Reliability & Quality (IRQ) engineering team provides engineering support for our data center infrastructure equipment (Air Handling Unit, Switchgear, Breaker, Panel Board, UPS, Transformers, Generators, ATS, Cameras, Access Control etc.) throughout their lifecycle. Supplier Quality Engineering (SQE) team is part of the IRQ team and works on implementing proactive controls to reduce the incoming supplier quality issues.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. - Bachelor's Degree in Electrical, Electronic, Mechanical & Manufacturing Engineering or similar related field.
- 8+ years of industry experience in quality/manufacturing engineering
- 8+ years in a quality management function with direct interaction with suppliers.- Master's Degree or PhD in Electrical, Electronic, Mechanical, Manufacturing Engineering and Industrial Engineering or related field Experience with data center operations and infrastructure equipment.
- Expert knowledge in manufacturing processes, ISO-9000, quality control plans and failure analysis or problem solving methodologies.
- Six Sigma certification and Lean certification.
- Highly proficient in Excel and the creation of tables, data analysis, dashboards, reports, including advanced analysis features.
- Proven experience in working with external design and manufacturing supply chain partners.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.