AML Refresh Operations – Unit Manager

Job Description

Job Title: AML Refresh Operations – Unit Manager

Corporate Title: Up To Director

Location: Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Location Overview

Our Central Park office in Leopardstown boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award‑winning benefits package, which means getting to work has never been so easy.

Role Description

The EMEA AML Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager based in our offices in Dublin, Ireland, to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The EMEA Unit Manager (UM) will support the end‑to‑end client AML/KYC refresh of our clients supporting both Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

We are looking for a leader with a growth mindset, able to work in a high‑paced environment, ability to maximize productivity and with the right focus on quality and compliance. A problem solver with strategic mindset to join a high‑performing global team to contribute to our organizational goals and our continuous improvement roadmap.

Responsibilities

- Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.

- Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.

- Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.

- Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.

- Managing the performance and productivity of Refresh Teams.

- Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.

- Ensure cases requiring remediation are completed within service level agreements.

- Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.

- Support business with KYC related queries and requests.

- Participate in remediation items aligned to internal/external Audits.

- Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.

- Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for

- Previous experience leading operations and production teams.

- Proven executive presence and communication skills (both oral and written).

- Experience performing in a process‑oriented production environment within a continuous improvement framework.

- Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

- Analytical and data driven with a process first mindset.

- Ability to contribute to our Operational Excellence culture and framework.

- Ability to accurately and concisely present information to teams, management, and senior leaders.

- Good balance between strategic and tactical thinking; execution and results driven.

- Ability to problem solve and enable teams to drive production effectively.

- Able to identify and document opportunities to streamline process.

Skills that will help (optional)

- Experience in related fields (AML/KYC, Risk, Compliance)

- Risk and Controls Management

- Quality Assurance

- Data and Trend Analysis tools

- Stakeholder Management

- Strategy Planning and Development

- Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

- 20 days of back‑up childcare including virtual tutoring and 20 days of adult‑care per annum.

- Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc.

- Use of a flex fund to use towards benefits.

- Access to free counselling through an Employee Assistance Programme and virtual GP services.

- Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution.

- Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions.

- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America

Good conduct and sound judgment is crucial to our long‑term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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