Cloud Support Engineer
13 hours ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
The AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc). Mobile Services are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you
A day in the life
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
1. Experience developing against and working with REST API based services.
2. Prior working experience with AWS services.
3. Experience with Cloud architecture patterns and distributed computing concepts.
4. Exposure to Mobile application development (iOS / Android).
5. Exposure to mobile and web application security best practices.
6. Experience around Messaging and Queueing services.
7. Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP.
8. Exposure to security concepts / methodologies.
9. Experience with iperf, MTR, traceroute, dig.
10. Experience handling full application stacks from the OS up through custom applications.
11. Experience with push notifications, APNS and GCM.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Posted: January 17, 2025 (Updated 1 day ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
#J-18808-Ljbffr
-
Cloud Support Engineer- DFA
24 hours ago
Dublin, Ireland Amazon Full timeJob ID: 2851866 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Cloud Support Engineer
6 hours ago
Dublin, Ireland Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support...
-
Cloud Support Engineer
24 hours ago
Dublin, Ireland Amazon Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a member of the AWS Support team you...
-
Cloud Support Engineer
19 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
1 day ago
Dublin, Ireland Amazon Full timeJob ID: 2855469 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing...
-
Dublin, Ireland Amazon Full timeJob ID: 2779747 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Networking Cloud Support Engineer- Spanish Speaker
24 hours ago
Dublin, Ireland Amazon Full timeJob ID: 2778205 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set...
-
Cloud Support Associate
19 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Analytics Cloud Support Engineer- Spanish Speaker
20 hours ago
Dublin, Ireland ENGINEERINGUK Full timeDESCRIPTION We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures. Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. We are surrounded by people that...
-
▷ [15h Left] Cloud Support Engineer (Linux)
19 hours ago
Dublin, Ireland Amazon Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a member of the AWS Support team you...
-
Cloud Support Engineer
19 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
19 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
▷ High Salary! Cloud Support Eng. I
13 hours ago
Dublin, Ireland Amazon Full timeJob ID: 2861171 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications....
-
Cloud Service Engineer
19 hours ago
Dublin, Ireland Adecco Ireland Full timeAre you a junior IT professional with experience in Linux, networking, databases, Cloud and programming? Are you in search for your next career move? Are you fluent in English and Chinese? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect...
-
Dublin, Ireland Amazon Full timeJob ID: 2779769 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Cloud Support Engineer
19 hours ago
Dublin, Ireland Amazon Full timeAmazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of...
-
Senior Cloud Data Engineer
19 hours ago
Dublin, Ireland Adecco Ireland Full timeThis is a great opportunity for a highly motivated Senior Data Cloud Engineer to join Cloud and Platform Engineering, Data Movement platform. Position: Senior Cloud Data Engineer Location: Dublin - Hybrid working Skills: * Strong Unix/Linux knowledge and experience in configuring and deploying applications in a public cloud like Azure/AWS. * Very strong...
-
15h Left: Development
6 hours ago
Dublin, Ireland Amazon Full timeJob ID: 2778197 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
▷ Urgent! Cloud Engineer
20 hours ago
Dublin, Ireland PE Global Full timePE Global is recruiting for a Cloud Engineer on behalf of our global technology client in Dublin. This is an initial 6-month contract role. Seeking an experienced Atlassian Tooling Administrator with a strong background in AWS Cloud and Kubernetes to join our team. The successful candidate will be responsible for the migration of our Jira and Confluence...
-
Cloud Support Associate
19 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
