Student Onboarding Coordinator

Student Onboarding Coordinator Internship Programs Location: Newbridge, Ireland (Hybrid: On-site and Remote) Employment Type: Fixed term contract - Full-Time Department:Internships Reports To: Director of Program Operations Salary Range: €35,000 - €40,000 per annum Company Overview We are a leading Study Abroad program provider dedicated to delivering transformative international education experiences to University students. Our mission is to facilitate academic excellence, cultural immersion, and personal growth for students worldwide. As we expand our team, we seek passionate individuals committed to supporting students throughout their study abroad journey. Position Overview As a Student Onboarding Coordinator for our Internship Programs, you will be instrumental in ensuring a smooth and successful transition for students embarking on their international internship journeys. Your role is multifaceted, focusing primarily on the critical pre-departure phase, where you will be the main point of contact and support for our students. Your responsibilities will be comprehensive and impactful, starting with the meticulous review and enhancement of student application materials. This includes providing constructive feedback to students to strengthen their resumes, cover letters, and other supporting documents, ensuring they present themselves in the best possible light to potential host companies. You will also be responsible for coordinating all necessary documentation, a complex task that involves managing visas, insurance, academic transcripts, and any other required permits or forms. This demands a keen eye for detail and excellent organizational skills to ensure all paperwork is submitted accurately and on time, preventing any delays in the student's departure. Furthermore, you will play an active role in the candidate interview process, assisting in conducting initial screenings and interviews to assess student suitability for various internship placements. Your insights will be crucial in facilitating optimal matches between interns and host companies, taking into account the student's skills, academic background, career aspirations, and the company's needs and culture. This requires a deep understanding of both our student profiles and our network of host organizations. Beyond the pre-departure phase, your support will extend to assisting with arrival and departure orientations. You will help prepare students for their arrival in the host country, providing information on local customs, transportation, and living arrangements. Similarly, you will assist with departure procedures, ensuring a seamless transition back home. Finally, you will participate in the 24-hour emergency support rotation. This critical responsibility means you will be available to respond to any unforeseen issues or emergencies that may arise, providing immediate assistance and guidance to students, ensuring their safety and well-being abroad. This requires a calm demeanor, problem-solving skills, and a commitment to providing continuous support to our international interns. Key Responsibilities Application Review and Documentation Maintain communication with students to collect required forms and documentation. Monitor submissions for completeness and accuracy, following up as necessary. Address any flags or concerns related to medical forms or additional information, ensuring student needs are documented and addressed appropriately. Track and manage the collection of required forms and documents to complete student applications. Maintain accurate records of student documentation and application statuses. Coordinate with internal departments to ensure compliance with institutional policies and international regulations. Ensure all application components meet program and host company requirements. Interviews and Host-Company Matching Assist in conducting student mock interviews Sitting in on host-company interviews with students Matching students with potential hosts Researching host companies for placement Pre-departure, Orientation, and In-country Support Organize and conduct pre-departure orientations, providing students with essential information and resources. Assist in planning and executing arrival and departure orientations to ensure smooth transitions. Provide ongoing support to students throughout their internship experience, addressing any concerns or issues that arise. Emergency Response Participate in a rotating schedule to provide 24-hour emergency support to students abroad. Respond promptly and effectively to emergencies, coordinating with relevant parties to resolve situations. Document incidents and follow up to ensure student safety and well-being Qualifications Education and Experience Bachelors degree in International Education, Human Resources, Counseling, or a related field. Minimum of 2 years of experience in student services, international programs, or internship coordination. Experience working with diverse student populations and understanding of cross-cultural dynamics. Skills and Competencies Strong interpersonal and communication skills, both written and verbal. Excellent organizational abilities and attention to detail. Proficiency in Microsoft Office Suite, Google suite and familiarity with student information systems. Ability to work independently and collaboratively in a fast-paced environment. Problem-solving skills and the capacity to handle emergencies calmly and effectively. Compensation €35,000 - €40,000 based on experience Opportunities for professional development and growth within the organization. Bike to Work Scheme Flexible work arrangements to support work-life balance. Engagement in a mission-driven organization committed to international education.