Customer Support Representative

4 weeks ago

Dublin, Ireland Circit Limited Full time

The Role

We’re looking for a Customer Support Agent who will be a trusted expert for our customers. You will guide them with empathy, resolve issues with determination, and make sure their voice is heard across Circit.

AI can handle routine, straightforward queries. What we need, and what our customers value most, is the human part: someone who can solve complex problems, communicate clearly, build trust, and spot opportunities to improve how we work and what we build. That is where you will make the difference.

This role is ideal if you are curious about technology, motivated to help people, and eager to build a meaningful career in SaaS.

What you will do

- Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution.
- Troubleshoot and escalate issues where needed, making sure they are followed through until fully resolved.
- Write clear, confident, and empathetic responses that make technical topics simple.
- Learn the Circit platform in depth so you can guide customers with authority.
- Share insights from customer conversations with our Product and Development teams to help shape what we build.
- Create and improve our knowledge base content, workflows, and processes that make support better for everyone.
- Use AI tools effectively to work faster and more efficiently, while focusing your energy on the problems that need human judgement and empathy.

What we are looking for

- Excellent written communication skills. You can explain things clearly and with empathy.
- A positive, resourceful attitude and genuine interest in talking to and helping people.
- Curiosity about technology and eagerness to build a career in the software industry.
- A problem-solving mindset. You enjoy digging into challenges and finding answers.
- 1-2 years experience in a customer-facing role is preferred.
- Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help documentation.

How we work (our values in action)

- Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.
- Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.
- Impact: We are passionate about impact. Every conversation is a chance to improve the customer’s day and influence the future of our product.
- Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.

Why join us?

This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers and grow.

- Competitive salary
- Remote and flexible working
- Friendly, collaborative team culture
- Clear opportunities to learn and grow
- Work that makes a real impact on customers and the future of Circit

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