Infrastructure Technical Support Manager
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Infrastructure Technical Support Manager
- Infrastructure Technical Support Manager
Infrastructure Technical Support Manager
Help strengthen our Team as our Infrastructure Technical Support Manager. Hybrid role with our Dublin office, with being onsite 2-3 times a week, home based the rest.
Great opportunity to join our team as our Infrastructure Technical Support Manager to be responsible for the technical management of our 3rd party technical infrastructure engineers.
What You’ll Be Doing:
- Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels
- Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents
- Ensuring the timely and efficient implementation of approved changes
- Responsible for maintaining the overall health of the managed service infrastructure
- To build and maintain collaborative relationships with technical delivery teams and external suppliers
- Ownership of call response and resolution
- Responsible for managing the availability of the services
- Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activities.
What we’re looking for:
- Experience leading technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.
- Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
- Proven track record of managing an infrastructure related ICT service
- Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault) monitoring (SolarWinds) and Citrix application delivery
- Experience of managing call response and resolution
- Experience of technical team management and work allocation
- Experience of ITIL standards and procedures
- Change, release, problem, incident and capacity management experience
- Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
- Excellent verbal and written communications including presentation skills.
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.
What’s in it for you?
- Opportunity to progress your career
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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