▷ (Only 24h Left) Customer Contact Centre Transformation Consultant
1 day ago
About Accenture & Accenture Song
Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service team is part of Accenture Song and helps clients define, plan and deliver changes that impact end customers and the front-office including:
· Moving organisations to a more customer-centric model
· Creating compelling customer propositions
· Redefining customer journeys and personalising interactions using multi-channel strategies
· Utilising the power of customer data to optimise customer engagements
· Blending physical and digital engagement models to give customers a seamless service model
· Using new technologies and platforms to deliver business and operating models change
About the Role
You will be part of high-performing teams tasked with defining, designing and implementing initiatives aimed at transforming our client’s centre transformations and customer service functions. You should have demonstrable experience in the following areas;
· Planning and directing research to understand the agent or customer and their experience
· Identifying transformation opportunities and developing strategies and roadmaps to deliver
· Designing new customer and/or agent facing experiences and services
· Supporting delivery of large-scale contact centre, front-office and digital transformation
· Deep understanding of customer journey mapping, persona development and human centric process re-design
· Leading / facilitating design workshops
· Working with a diverse set of cross-functional stakeholders
· Agile delivery and frameworks
· Ability to operate at all stages of a project lifecycle, from proposal to delivery
· Planning / leading client strategic sessions, pitches and proposals
· Experience working with senior / C-level stakeholders
· Strong analytical, problem-solving skills
· Communication skills and the ability to influence senior stakeholders
· Bringing creativity and design thinking to client problems
· Industry expertise
· Developing, leading and mentoring diverse teams
· Experience in management consulting is highly regarded
-
▷ [Only 24h Left] Strategy Consulting Manager
2 weeks ago
Dublin, Ireland Marks Sattin Full timeIn this role you will work alongside a high performance team of strategy experts & collaborate with the C-Suite to help them keep up to speed with rapid advancements in technology & heightened customer demands. This role requires someone with minimum 7 years relevant experience, ideally in a consulting or industry role where you have been part of bigger...
-
Customer Experience Advisor
3 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your...
-
Only 24h Left! Customer Strategy
1 day ago
Dublin, Ireland Accenture Full timeAbout Accenture & Accenture Song Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology...
-
▷ Only 24h Left! Heating Engineer
2 days ago
Dublin, Ireland Centrica plc Full timetime left to apply End Date: January 20, 2025 (26 days left to apply) job requisition id R0067014 Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system...
-
FS Business Consulting
6 hours ago
Dublin, Ireland Ernst & Young Advisory Services Sdn Bhd Full timePress Tab to Move to Skip to Content Link FS Business Consulting - Customer Business Transformation - Senior Consultant - Dublin Location: Dublin 2 Other locations: Primary Location Only Requisition ID: 1521806 FS Business Consulting – Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Consultant -...
-
Contact Centre Manager
2 weeks ago
Dublin, Ireland The Portfolio Group Full timePortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Contact Centre Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and...
-
Only 24h Left: Customer Service Executive
2 weeks ago
Dublin, Ireland Abrivia Full timeJob Title: Customer Service Executive Salary: Negotiable pending experience + free parking, pension, Life assurance, discounted healthcare and attractive bonus. Location: Dublin City South (30 minutes from City Centre) Contract: Full time permanent 37.5 hrs per week Work Model: Monday- Friday, normal working hours. One of our global service clients is...
-
Dublin, Ireland CPL Full timeThe company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses The Team You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond...
-
Dublin, Ireland HOMESTEAD PROPERTY MANAGEMENT SERVI Full timeStrategic Project Operations Director – Data Centres Job Title: Strategic Project Operations Director (Data Centres) Location: Ireland (Hybrid) Contract: Permanent Company Profile Our exclusive Client is a market leader in Global Indoor Air Quality and Critical Ventilation Solutions. They are passionate about creating a healthy indoor climate for...
-
Senior Consultant Transformation
2 weeks ago
Dublin, Ireland bluecrux Full timeAbout the Role - You carry the full accountability for the analysis, design, and delivery of a final, customer-fitted model that generates added value for the client and its customers. - You take the lead in client workshops in order to uncover the client’s needs and the challenges that are tied to their supply chain. - You are able to identify which...
-
Executive Director
1 week ago
Dublin, Ireland 2 into 3 Recruitment Full timeExecutive Director - St Andrew's Resource Centre About The Role Following the untimely death of its long-serving Administrator, St. Andrews Resource Centre wishes to appoint an Executive Director who will lead the organisation into the next phase of its development, promote the continuous development of the staff and volunteers, and strengthen the Centres...
-
Only 24h Left! Safety Consultant PSDP Focus
2 weeks ago
Dublin, Ireland Design Build Search Full timeSenior Health & Safety Consultant PSDP - Dublin A progressive and cutting edge Health & Safety Consultancy has an opportunity for a Senior Health & Safety Consultant across various projects such as Buildings, Water, Aviation, Energy, Transportation and Rail markets. Providing lots of support and training there is proven staff retention in the business and...
-
Contact Centre Process Engineer
6 days ago
Dublin, Ireland Amach Full timeJoin one of the world’s fastest growing technical teams We understand that looking for a new role can be a bit of a roller coaster, and at Amach we pride ourselves on providing a personal feel to the process, really getting to know our candidates. Founded in 2013, Amach is a Dublin-based cloud consultancy and delivery company with more than 250 staff...
-
[Only 24h Left] Customer Care Specialist
6 days ago
Dublin, Ireland Toast Tab, Inc. Full timeToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growing! Bready* to make a change? As a Customer Care Specialist, you...
-
Only 24h Left: Group Accountant
1 week ago
Dublin, Ireland Avolon Holdings Funding Limited Full timeAvolon is a leading global aviation finance company connecting capital with customers to drive the transformation of aviation and the economic and social benefits of global travel. We pride ourselves on our deep customer relationships, our collaborative team approach, and our fast execution. We invest with a long-term perspective, diversifying risk and...
-
Sustainability Transformation Manager
2 weeks ago
Dublin, Ireland Avature Full timeWhen you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that...
-
Dublin, Ireland Robert Walters Ireland Full timeRobert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and...
-
▷ (Only 24h Left) Head of IT
2 weeks ago
Dublin, Ireland Actavo Group Full timeWelcome to a workplace that offers a values-driven culture and a spirit of learning and collaboration. We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our...
-
▷ Only 24h Left! Site Engineer
3 weeks ago
Dublin, Ireland Global Professional Consultants Full timeSite Engineer A Tier 1 Main Building Contractor is looking for an experienced Site Engineer to join their team for a high-rise apartments project in Rathborne, North Dublin. Ideal candidates will have approximately 3 years of post-graduate experience, with a background in RC Frame projects and strong setting-out skills. This role offers a great opportunity...
-
Talent Acquisition Specialist
2 weeks ago
Dublin, Ireland CPL Full timeLife Sciences Talent Acquisition Specialist for our MSP’s At Talent Evolution Group (TEG) we are passionate about providing our clients with the best talent experience possible. We work with our clients through our managed staffing RPO (Perm) and MSP (contingent) programs as well as providing additional innovative solutions to meet their talent...