Senior People Operations Specialist
8 hours ago
Senior People Operations Specialist - EMEA
Dublin, Ireland
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team We’re building a world where Identity belongs to you.
We are hiring a Senior People Operations Specialist to help us scale our People Operations processes including but not limited to Total Rewards, HR Business Partners, Workplace and Diversity & Inclusion. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations, Total Rewards, HR Business Partners, Workplace and Diversity & Inclusion teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of HR programs and processes across the employee lifecycle.
This is an amazing opportunity for someone looking to grow their career and work in a dynamic, fast paced department. Act as the escalated point of contact for questions and processes across various COEs including Total Rewards, HR Business Partners, Workplace, Employee Experience, and Diversity, Inclusion and Belonging.
What you’ll be doing
1. Answer and transact on Tier 2 inquiries, processes and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the appropriate COE.
2. Support on & lead regional and global projects as required.
3. Support process optimization and project management for processes and transactions moving to People Operations.
4. Support reporting needs for various COE groups.
5. Utilize Workday & ServiceNow data to identify inquiry trends and operational weaknesses.
6. Translate trends into action plans with the goal of improving employee experience & self-service.
7. Document operational processes (Total Rewards, HR Business Partners, Workplace, Employee Experience and Diversity & Inclusion) and determine which processes can be managed by our offshore Manila team.
8. Partner with the COE to understand upcoming strategy, policy and program changes.
9. Maintain and update Total Rewards, HR Business Partners, Workplace and Diversity & Inclusion related wiki pages.
10. Support Total Rewards, HR Business Partners, and Workplace audits as needed.
What you’ll bring to the role
1. Required Knowledge & Experience: Bachelor’s degree or equivalent preferred. Minimum 3 years experience in a HR Operations, Generalist or Specialist role.
2. Ability to work cross-functionally, take initiative and meet multiple deadlines.
3. Outstanding customer service, verbal, and written communication skills. Excellent analytical and organizational skills with attention to detail.
4. Experience supporting multiple jurisdictions across EMEA would be advantageous.
And extra credit if you have experience in any of the following
1. Knowledge of general HR programs and processes across the employee lifecycle.
2. Previous experience working in Workday & ServiceNow is highly desired.
3. Experience working in a high-speed, global technology company preferred.
4. Previous experience in remotely onboarding and working remotely is highly preferred.
What you can look forward to as a Full-Time Okta employee
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.
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