Sales Advisor

3 weeks ago

Dublin, Dublin City, Ireland Prepay Power Full time

Sales Advisor - Loyalty Team Department: Loyalty Employment Type: Full Time Location: Dublin 18 Reporting To: Matthew Murray Compensation: €32,000 / year Description First point of contact for Retention calls - renegotiating customer contracts Key Responsibilities Focus on minimising pre-churn via phone, SMS, email contact and use of various systems Updating historical customer account around retention/cancellation issues Maintaining daily/weekly and monthly retention KPI's and achieve targets Ad hoc phone-based customer service and sales activities as required Skills, Knowledge and Expertise Considerable attention to detail desired Have excellent communication skills Proven ability to work in a self-directed and organised manner Experience in a similar role and using CRM systems is an advantage What we offer Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors. €27,000 basic salary with a €5,000 bonus structure. The first month's bonus is guaranteed. Hybrid option Benefits Competitive salary & bonus structure Pension Contribution Scheme PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

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