Incident Co-Ordinator

Incident Coordinator. Step into an exciting new chapter as an Incident Coordinator with a world-leading financial institution in Dublin. As an Incident Coordinator, you’ll be at the heart of impactful incident resolution, driving clear communication and process improvements that strengthen operational resilience. If you’re eager to make a real difference while enjoying genuine support and balance, this role offers everything you need to thrive.

What you’ll do:

As an Incident Coordinator in Dublin’s dynamic financial sector, you’ll play a central role in orchestrating seamless incident management from start to finish. Your days will be filled with collaboration serving as the primary escalation contact, facilitating smooth communication between technical experts, business units, and leadership teams. You’ll create virtual spaces for rapid teamwork during urgent events, keep meticulous records of incident progress, and ensure regulatory obligations are met through thorough reporting. By leading post-incident reviews and driving process enhancements, you’ll help shape resilient practices that safeguard operations. Success here means staying calm under pressure, building strong connections across teams, and inspiring others through your commitment to shared goals.

- Act as the go-to escalation point for incidents by expertly directing and coordinating resolution efforts with internal and external teams when deputising for the Incident Manager.

- Champion clear communication escalation by working closely with marketing and communications teams to ensure everyone is informed according to established processes.

- Lead regulatory reporting during incidents by collaborating across departments to gather information and submit accurate regulatory documentation.

- Swiftly assess incident complexity and activate crisis management protocols when needed to protect organisational interests.

- Maintain up to date virtual meeting or chat room memberships so all relevant stakeholders are included in every incident discussion.

- Efficiently activate and manage the Incident Room or virtual chat rooms to enable real-time teamwork during critical events.

- Follow robust processes for every incident from start to finish, ensuring consistency and compliance with company standards.

- Support progress tracking towards incident resolution by preparing clear updates for senior management.

- Organise engaging post-incident meetings that encourage open sharing of actions and ideas for preventing future issues or speeding up resolutions.

- Contribute valuable input into detailed post-mortem reports by gathering insights from all involved parties.

What you bring:

Your journey as an Incident Coordinator will be powered by hands‑on experience navigating complex incident response situations within large organisations. You’ll bring deep familiarity with regulatory frameworks like DORA regulations alongside exceptional interpersonal skills that allow you to connect meaningfully across multicultural teams. Your adaptability shines through efficient multitasking while remaining sensitive to the needs of both technical specialists and business leaders. Dependability, empathy, and a genuine commitment to supporting others will help build trust among colleagues during challenging moments. Experience with tools such as ServiceNow or exposure to operations resilience methodologies will further enhance your impact. Above all, your ability to stay composed under pressure while nurturing collaborative relationships will make you an indispensable part of this supportive team.

- Demonstrated understanding of DORA regulations and thresholds is essential for ensuring compliance during incident management activities.

- Clear verbal and written communication skills in English are required for engaging effectively with stakeholders at all organisational levels within an international context.

- Previous experience as an Incident Coordinator equips you with practical knowledge of incident response protocols in complex environments.

- Willingness to participate in on‑call rotations ensures continuous coverage during critical events.

- Proven ability to multitask efficiently allows you to manage simultaneous priorities without compromising quality or accuracy.

- Quick reactivity combined with problem‑solving skills enables you to address challenges using varied approaches tailored to each situation.

- Experience working collaboratively with diverse profiles including technical experts, functional leads, middle management, and top executives enhances team effectiveness.

- Capacity to remain calm under pressure supports sound decision making during high‑stress scenarios.

- Familiarity with ServiceNow is desirable for streamlining incident tracking and reporting processes.

- Knowledge of Operations Resilience methodology or prior experience managing disruptive multi‑site events would be advantageous.

What sets this company apart:

This organisation truly stands out for its passionate commitment to building an inclusive workplace where every voice matters. Employees enjoy flexible hybrid working arrangements paired with generous paid leave policies that promote genuine work‑life balance. Wellbeing is at the forefront with private medical insurance, life assurance, invalidity cover, behavioural health networks offering counselling services, and robust mental health support initiatives available for all staff. The company invests wholeheartedly in learning opportunities providing access to training resources that empower growth at every stage and encourages involvement in Sport & Social Clubs as well as Diversity & Inclusion networks. With a focus on sustainable growth through social responsibility initiatives, employees are inspired to share their unique talents in shaping a brighter future for clients and communities alike. The organisation’s dedication extends beyond professional development; it actively welcomes applications from groups often under‑represented in financial services while ensuring reasonable adjustments are available throughout recruitment for those who need them.

What's next:

Ready to take your career up a notch while making a real impact? This is your chance don’t miss out

Job Details:

- Contract Type: Perm

- Focus: Compliance

- Workplace Type: Hybrid

- Experience Level: Associate

- Location: Dublin City Centre

- Specialism: Banking & Financial Services

- Industry: Financial Services

- Salary: Negotiable

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