▷ Urgent: AppleCare BPR Global Change Lead

3 weeks ago

Cork, Ireland Apple Inc. Full time

Cork, County Cork, Ireland Support and Service

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplishWe are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference

Description

The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.

Responsibilities

- Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information
- Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment
- Maintain and update change management framework and templates
- Work independently while providing visibility and status reporting to project team, change management team and leadership

Minimum Qualifications

- Experience with change management concepts (i.e., PROSCI), tools and implementations
- Effective communication and interpersonal skills across project teams, management and internal partners
- Strong negotiation, influence and facilitation skills
- Ability to gain trust and solicit action from project partners
- Flexible, resourceful, detail-oriented and a self-starter
- Fast learner, especially related to tool/platforms and process training
- Ability to identify and implement improvement opportunities
- Ability to work with teams from multi-cultural backgrounds, countries, and time zones
- Excellent organizational and documentation skills
- Bachelor’s degree or equivalent experience

Preferred Qualifications

- PROSCI (or equivalent industry leader in Change Management) certification

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