▷ (Urgent Search) Quality Analyst – Domain Trainee - English – On site Dublin-HMS056507
10 hours ago
Job Description - Quality Analyst – Domain Trainee - English – On site Dublin (HMS056507)
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Quality Analyst – Domain Trainee - English – On site Dublin.
This role is considered a tenured agent that supports and coaches team members while enforcing policies and driving quality performance, while balancing the need for efficiency. They will be the main liaison between training, quality, and operations.
Responsibilities
1. Partner with client internal teams to ensure that decisions made by Vendor’s staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
2. Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
3. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
4. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
5. Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
6. Become and remain knowledgeable about client products and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines and reinforce associated changes to operations teams.
7. Make well balanced decisions related to effectiveness metrics and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
8. Mentor new teammates in the use of audit tools and systems.
9. Develop process documentation and aggregate feedback about the functionality of audit tools.
10. Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
11. Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
12. Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Minimum Qualifications
- Passion for providing 1:1 support to people with accuracy and empathy.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
- Exceptional attention to detail and nuance.
Preferred Qualifications
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Strong critical thinking and problem-solving skills.
- Ability to multitask and work independently in an unstructured environment.
What can we offer?
- Attractive salary;
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Possibility of development;
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
#J-18808-Ljbffr
-
Trainee Accountant
23 hours ago
Dublin, Ireland Abrivia Full timeTrainee Accountant - Dublin City Centre / Hybrid A prominent global player in the reinsurance industry is seeking a Trainee Accountant to join its Dublin-based team. Operating across multiple markets, this organisation provides innovative financial risk solutions and fosters a collaborative, forward-thinking work environment. This role offers the chance to...
-
▷ Urgent Search! Aircraft Leasing Technical Analyst
23 hours ago
Dublin, Ireland GKR Search & Selection Full timeAircraft Leasing Technical Analyst - Dublin, Ireland My client is a major aircraft leasing firm which is recruiting for a Technical Analyst with aircraft leasing experience. Reporting directly to the CTO, this is a great opportunity to join a high-profile lessor. Responsibilities: Develop tools for forecasting maintenance events and cash flows. Create...
-
Dublin, Ireland CPL Full timeCommunity Operations Analyst Albanian Market Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming and remain knowledgeable about client’s...
-
(Urgent Search) Finance Analyst – Dublin
23 hours ago
Dublin, Ireland Cantor Fitzgerald Ireland Ltd Full timeA great opportunity for a trainee accountant to join one of the leading global investment firms, based in the centre of Dublin. Cantor Fitzgerald has offices and trading desks in all the major financial service centres throughout the world. Cantor Fitzgerald specializes in equities, investment banking, real estate, fixed income, and currencies. Cantor...
-
Urgent: Audit
23 hours ago
Dublin, Ireland Verde Search Full timeVerde Search is partnering with a fast growing firm of chartered accountants and business advisers, seeking a new Audit & Accounts Senior for their North Dublin offices. The Audit and Accounts Senior role will be based in North Dublin with the prime opportunity to become Manager at an accelerated pace compared to most firms. Role Audit and accounts...
-
[Urgent] Site Manager
23 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search is partnering with a well-established construction company to recruit a Site Manager for their residential homes projects. This role is ideal for an experienced Site Manager with a proven background in managing residential construction projects, seeking the opportunity to progress in their career. The successful candidate will be...
-
(Urgent Search) Site Engineer
1 day ago
Dublin, Ireland ICDS (UK) Ltd Full timeSite Engineer (Senior) | Dublin & Leinster c. €75k (all-in), Car, Pension & Benefits Recruiting a high calibre Senior Site Engineer to assist in the provision of civil engineering services for high- and low-density housing and apartment developments in the GDA (Greater Dublin Area) under the direction of the Project Manager/Site Manager. Key...
-
Dublin, Ireland CPL Full timeAI Annotator | Dutch Market We are looking for detail orientated candidates for the role of Generative AI Annotator. You will be client orientated, enthusiastic, courteous, assertive, and motivated to take charge of the development and improvement of LLM (large language models). You must have a strong aptitude for working with data and excellent verbal...
-
[Urgent Search] Contract Manager
23 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search are working with a leading mechanical engineering contractor operating across Ireland. They are currently recruiting for a Contracts Manager to join our team and provide leadership and direction on all projects managed. Responsibilities: Responsible for driving operations and budget through successful leadership, organisation plans,...
-
Dublin, Ireland Genpact Full timeJob Description - Triage Support Work - Process Associate – English – On Site Dublin (HMS056720) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...
-
Dublin, Ireland IT Search Full timeApplication Support Analyst (Front Office) opportunity with global investment business based in Dublin 2. This is a hybrid working role with 2 days a week in-office Responsibilities Provide technical support on in-house front office systems used for internal and externally for investments and trading. Manage full cycle production issues from initial contact...
-
Mechanical Site Supervisor
7 days ago
Dublin, Ireland MK Search Full timeMechanical Site Supervisor Opportunity - Dublin - High Rise ResidentialMK Search are currently working with a growing yet well established mechanical contractor who have a strong reputation in the Irish residential construction market who are looking to engage with an experienced Mechanical Site Supervisor for multiple new project wins in Dublin and...
-
Audit Manager
23 hours ago
Dublin, Ireland Verde Search Full timeRole | Audit Manager Company | Globally recognised Accounting Firm Size | 300 across Ireland, 200+ in Dublin Focus| Leisure / Tech / Retail / Manufacturing sectors Tech | CaseWare Based | South Central Dublin Hybrid | 2-3 days a week in-office Offer | Attractive base salary + Bonus + Pension + Health + Partner Path Verde Search are partnering with a growing...
-
Aircraft Leasing Technical Analyst
7 days ago
Dublin, Ireland GKR Search & Selection Full timeAircraft Leasing Technical Analyst - Dublin, Ireland My client is a major aircraft leasing firm which is recruiting for a Technical Analyst with aircraft leasing experience. Reporting directly to the CTO, this is a great opportunity to join a high-profile lessor. Responsibilities: Develop tools for forecasting maintenance events and cash flows. Create...
-
Technical Support Analyst
23 hours ago
Dublin, Ireland Jones Engineering H.A. O'Neill Full timePosition: Technical Support Analyst Location: Ballsbridge, Dublin 4 Company Description We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other...
-
▷ Urgent Search: Junior Analyst
23 hours ago
Dublin, Ireland Cpl Healthcare Full timeI'm currently looking for a Junior Analyst to join the Fundamentals team. As the business and customer base is growing, our client is seeking recent graduates to join the team. Are you a fluent Swedish/Norwegian speaker passionate about numbers? Then I want to hear from you! Apply through the job ad or reach me directly at zuzanna.wawrzyniak@cpl.ie. About...
-
Tax Assistant Manager
23 hours ago
Dublin, Ireland Verde Search Full timeRole| Tax Assistant Manager Company| Highly respected specialist Irish Tax firm Size| 45 staff in Dublin (and growing) Areas| High profile business leaders, HNWI and their associated companies Based| Dublin 4 Hybrid| 2-3 days a week in-office Offer| €60k - €70k base salary + Bonus (up to 10%) + Salary review in 6 months ---- Verde Search are partnering...
-
Foreman (Urgent Search)
3 hours ago
Dublin, Ireland Global Professional Consultants Full timeMy client, Irelands top Civil Engineering main contractor based in Ireland and the UK are now searching for a Foreman for a projects in Dublin and Wexford. Role: Manage and supervise on-site teams, including tradespeople and subcontractors, ensuring work is carried out safely and to specifications. Coordinate daily activities, liaising with project managers,...
-
Urgent Search! ERP Consultant
23 hours ago
Dublin, Ireland MCS Group Consultancy Full timeMCS Group are proud to be working once again with one of their clients as they seek to hire in a unique role that combines ERP consultancy with data analysis, offering a challenging and rewarding opportunity for a proactive problem-solver. If you thrive on tackling complex business challenges and enjoy working with cutting-edge tools, this is the role for...
-
[Apply Now] Site Engineer
23 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search is on the look out for a talentedSite Engineer with 5+ years' of experience in large-scale residential construction. Our client is a fast growing Developer Builder based in North Dublin. In this key role, you will provide support to all internal and external stakeholders through design, scheduling, construction activities, quality, cost,...