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Store Duty Manager
4 weeks ago
SPAR Perrystown is seeking a dedicated Store Duty Manager to join their team. This role involves overseeing daily store operations, managing staff, and ensuring excellent customer service.
The Role:
Management
- Recruit, train, and develop store employees.
- Manage staff rosters and ensure adequate coverage within budget.
- Set goals and plan store activities to maintain competitiveness and customer satisfaction.
- Monitor team performance and implement effective performance management techniques.
- Communicate store objectives and performance with the Area Manager, Assistant Store Manager, and Retail Sales Team.
Finance
- Set and manage store budgets.
- Generate, analyze financial reports, and report discrepancies to the Store Owner.
- Control overhead costs and maximize store sales and profitability.
Operations
- Ensure smooth and efficient store operations.
- Maintain high standards in housekeeping, merchandising, presentation, and customer service.
- Implement marketing plans and store policies.
- Manage cash handling procedures and address discrepancies.
- Ensure effective store merchandising aligned with company image.
- Handle customer complaints promptly and implement improvements based on feedback.
Stock Management
- Implement effective stock control procedures to minimize loss.
- Manage stock takes and ensure proper food management and waste control.
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