Community Operations Analyst

4 days ago

Dublin, Dublin City, Ireland CPL Full time
We are currently hiring for the Lithuanian speaking market for Community Operations Analyst

Main responsibilities:

- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about client's products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

- Strong personal resilience with the ability to operate in a pressured and fast paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time

Language Skills: *

- Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the region
- Advanced level of English (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen

Compensation:

- €31,063 per year as base salary
- *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
- *For the Evening shift: €12 per day (before tax) as travel allowance
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

· Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

- Chance to work within multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Private healthcare and pension contribution
- No previous experience required – full training is provided

For more information, please contact Torben Jensen at [email protected]

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