Group Quality Management System Lead, Dublin, Ireland

Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world's leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again. We deliver our clients' visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection. At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential. Scope of the Role: The Quality Management System Lead is responsible for continuously refining and optimizing operational procedures and controls within our Quality Management Systems. This includes, but is not limited to, systems related to Quality, Environmental, and Health & Safety, ensuring effective integration and alignment with broader Group functions and management systems. The role requires a strong understanding of how large, multi-disciplinary construction and engineering organisations operate-particularly the interface between field operations and support functions. Experience with a variety of client management systems and the ability to learn from other sectors will be key to driving the transformation and performance improvements we seek. This position plays a critical role in fostering a culture of learning, collaboration, and knowledge sharing. The successful candidate will be a strong team leader who motivates and empowers individuals and teams to embrace change and continuous improvement. Regular travel to operational sites across the division and in multiple geographies is required to support implementation, engagement, compliance monitoring, auditing and alignment with local and regional quality requirements. Key Responsibilities of the Role: Quality Management System (QMS) "Architecture" Oversight: Design, implement, and maintain a robust and compliant Quality Management System (QMS) tailored to industry standards such ISO 9001, ISO 45001, ISO 14001 and 50001 to fit the business needs. Ensure all quality documentation is controlled and audit-ready, conduct regular QMS reviews. Annual Management Review Support: Assist in preparing and participating in the annual management review with all stakeholders by compiling quality data, audit results, and improvement actions; support presentation development; document outcomes and follow up on agreed actions. Cross-Functional Regulatory Alignment: Collaborate with Group functions to ensure seamless integration and alignment of country-specific quality requirements, including Building Control regulations in Ireland, the Building Safety Act in the UK, and other EU national quality standards, ensuring compliance and consistency across all regions. Mercury Quality Cycle: Assist the implementation, monitoring, and continuous improvement of the Mercury Quality Cycle by integrating its principles into daily operations, aligning it with the QMS, training staff on its application, tracking performance against Mercury benchmarks, and using feedback loops to refine processes and ensure quality excellence. Digital Tools & Technology Utilisation: Leverage digital tools and platforms to enhance quality management processes, including QMS software, statistical analysis tools, cloud-based collaboration tools; implement automation where feasible to streamline data collection, reporting, and compliance tracking. Data Analysis & Reporting: Participate the development and monitor key quality performance indicators (KPIs) such as defect/snag rates, "Right First Time", and "Cost of poor quality", use statistical tools (e.g., SPC, Pareto analysis, control charts) to analyse trends, prepare detailed quality reports for senior leadership, and maintain visual dashboards in Power Bi to communicate performance across the organisation. Internal & External Audits: Plan, schedule, and execute comprehensive internal audits, coordinate third-party and regulatory audits, manage audit findings and non-conformities, and ensure timely implementation and verification of corrective actions to maintain compliance and certification status. Supply Chain Quality Management: Develop and enforce supplier quality requirements, conduct supplier audits, collaborate with procurement and engineering to qualify and monitor suppliers, manage supplier non-conformances through structured corrective action processes, and drive continuous improvement in supplier performance. Nonconformance Management: Identify, document, and manage product and process nonconformances across all operational areas; lead investigations to determine root causes; coordinate containment actions to minimize impact; initiate and track corrective actions; maintain a nonconformance log; analyse trends to identify recurring issues; and report findings to leadership with recommendations for systemic improvements. Root Cause Analysis & CAPA Management: Lead structured root cause investigations using tools such as 5 Whys, manage the full lifecycle of corrective and preventive actions (CAPA), maintain a centralised CAPA tracking system, and ensure effectiveness verification and closure of actions to prevent recurrence of quality issues. Lessons Learned Management: Maintain a structured process for capturing, documenting, and sharing lessons learned from quality incidents, audits, project feedback and improvement initiatives across the department and wider organisation; facilitate regular reviews to ensure lessons are integrated into SOPs, training, and preventive strategies; and promote a culture of knowledge sharing and continuous learning. Continuous Improvement & Innovation: Lead Lean, Six Sigma, and other initiatives to improve process efficiency and reduce waste, facilitate workshops such as value stream mapping and process mapping, benchmark industry best practices, integrate innovative quality tools and technologies and promote employee engagement in continuous improvement activities. Training & Development: Develop and deliver comprehensive quality training programs for Quality staff and cross-functional teams, ensure all employees are trained and competent in relevant SOPs and standards, maintain training records and matrices, and evaluate training effectiveness through audits and performance assessments. Knowledge Sharing: Contribute quality-related insights, best practices, and lessons learned to the Group Knowledge Hub to support organisational learning, cross-functional collaboration, and continuous improvement across regions. Quality Risk Management: Conduct comprehensive QEHS risk assessments for new projects, processes, and supply chain using applicable tools and risk matrices, develop and implement mitigation plans and control strategies, participate in design and process reviews to embed quality early in development, and monitor emerging risks and incidents to ensure proactive management. Customer Quality Interface: Act as the primary liaison for customer quality concerns, manage complaint investigations and formal responses, track and analyse customer satisfaction metrics, participate in customer audits and quality reviews, and implement initiatives to improve customer experience and trust in product quality. Essential Criteria for the Role: Min 2 years in a senior Q/ EHS role in a large construction or engineering business and / or 8-10 + years' experience in Data Centres or petrochemical and / or within a multinational manufacturing or Pharma/Advanced Tech environment. Minimum Diploma or Degree in Engineering, equivalent to BSc, in Construction / engineering background / Quality Management systems and auditing / Occupational EH&S. Experience in Microsoft packages, knowledge of Digital Platforms such as BIM 360, ACC, Procore, Aconex and other Common Data Environment software. ISO 9001:2015 Lead Auditor. :Key Competencies High levels of Professionalism and Ethics in all undertakings, interactions and behaviours. Have a real passion for continuous improvement, applied learning, early adaptor and have a curious and innovative mindset. Strong teamwork, listening and negotiating skills. Excellent stakeholder management and collaboration skills. Negotiation, presenting and Influencing skills, Train the Trainer skillset. High ability to develop, read and interpret QMS documents such Plans, Procedures (SOPs), Inspection and Test Plans and others. Desirable Criteria Desirable to be a chartered member of CQI, IEI, CIOB or other construction related institute or in the process of achieving that level. Six Sigma Green or higher Belt. PMP (Project Management Professional) certificate by PMI. Mercury is an equal opportunities employer .