Security Cloud Support Engineer- Spanish Speaker
3 weeks ago
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements:
- Ability to communicate effectively in English and Spanish (written and spoken).
- 2+ years of relevant experience in hardware security models.
- Identity and access concepts and technologies to secure production and corporate access, such as SSO, SAML, Federated Identity, RBAC, authentication & authorization solution, etc.
Preferred Qualifications:
- One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc.
- Understanding of secure cloud configuration, cloud security technologies and cloud permission systems.
- Configuration management, such as Puppet, Chef, Ansible, CloudFormation, etc.
- Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more.
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