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Field Service Technician

1 month ago

Kilkenny, Ireland Konica Minolta Business Solutions U.S.A., Inc. Full time

Overview

Konica Minolta is looking to add a Field Service Technician to our team in Boston, Massachusetts

We are looking for:

- Self-motivated individual with the ability to work independently.
- Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
- Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
- Occasionally travel outside of the local area for training.
- Communicate with management on customer or field issues.
- Successful completion of training classes and effective servicing of those products, with the ability to request assistance when necessary to meet customer demands.
- Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
- Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
- Responsible for maintaining accurate ASL truck inventory for designated territory.
- Train customers on basic printing, scanning, copying functions.
- Required to accurately and timely complete weekly timesheet and expense reports.
- Provide sales support as required (i.e. advising sales on problem accounts, service leads).

Responsibilities

- Must possess electrical/mechanical aptitude.
- Familiar with printing from common business applications and graphics programs.
- Microsoft OS peer to peer and MAC OS client side of server environments.
- Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
- Exhibit professional appearance and demeanor at all times.
- Excellent verbal and written communications skills.
- Teamwork; must work well with others.
- Understands territory parts budget and inventory control.
- Basic knowledge of Word and Excel.
- Assist to create equipment deployment guides.

Qualifications

- Pass background, security and drug test.
- Position requires use of personal car which is eligible for vehicle maintenance compensation program.
- Must have reliable transportation and a valid driver's license.
- Ability to lift up to 50 pounds.

For internal applicants requires Konica Minolta internal certifications on:

- Outward Associate
- Outward Professional
- Outward Expert - Color
- Outward Expert - Production Print
- Production Print Foundations Virtual Classroom, Fiery and/or Creo working knowledge and Certification

- Minimum of a High School diploma or GED required. Technical School training preferred.
- 2-3 years of experience related to technical/repair of business equipment.
- Certified on N+ or equivalent.
- Additional IT certifications or training are a plus.

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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