Duty Manager

Temple Bar Hotel Dublin is seeking a, Duty Manager to join the team in it's unique four star hotel attached to two venues: Buskers Bar and Buskers on the Ball. You will report to the Senior Manager, ensuring the smooth operation of the hotel during your shift. You will be responsible for overseeing all departments, managing guest services, supervising staff, and handling guest concerns to ensure a memorable and seamless experience for all guests. Your role is key in maintaining the safety, security, and efficiency of the hotel. A Duty Manager will be responsible for: Oversee daily operations of all departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance, ensuring smooth and efficient service. Ensure all team members are following procedures, maintaining high standards of service, and meeting guest expectations. Oversee daily operations of all departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance, ensuring smooth and efficient service. Ensure all team members are following procedures, maintaining high standards of service, and meeting guest expectations. Supervise and coordinate staff activities during your shift, ensuring proper service delivery and operational efficiency. Ensure that the hotel is in compliance with health, safety, and security regulations. Oversee cash handling procedures and ensure all transactions are completed accurately and securely. Handle operational issues, emergencies, and guest complaints, making decisions to resolve problems efficiently. Ensure all issues are documented and reported to senior management as needed Provide regular updates to senior management on hotel operations, guest feedback, and any challenges encountered during the shift. To be successful in the role of Duty Manager we require: A friendly and professional approach to ensure guest satisfaction. The ability to communicate effectively with guests and team members. Proven experience in a supervisory or managerial role in the hospitality industry. Strong leadership skills and the ability to manage and motivate a team effectively. Excellent communication and problem-solving skills to handle guest inquiries and resolve operational issues. Ability to handle high-pressure situations and adapt quickly to changing priorities. Knowledge of health, safety, and security procedures in the hospitality industry. Flexibility to work various shifts, weekends, and holidays. Working with us provides the following benefits to you: Staff Food: Complimentary meals during shifts. Employee Assistance Program: Access to confidential support services for personal and professional well-being. Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio. About Us Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is & management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties. Intentional spacing Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited Skills: Communication leadership skills. Management Problem Solving