Customer Solutions Manager

Customer Solutions Manager - Smart Energy Services

Vacancy Number: 27471

Category: New Business / Sales

Job Type: Full-time

Position Description

ESB Smart Energy Services (SES) delivers carbon reducing integrated energy solutions for large energy users across the UK and Ireland. We do this by deploying technologies such as Heat Pumps, Solar PV, Battery Storage, Lighting, EV Charging Infrastructure, and Energy Management Systems on customer sites. The Customer Solutions Manager will play a key business development role, and is responsible for growing our customer base and delivering behind-the-meter energy projects. This customer-centric role requires strong technical expertise, commercial acumen, and close collaboration with clients to design and implement tailored energy solutions.

We are seeking an experienced and energetic Customer Solutions Manager to help us manage and grow our key customer accounts. The Customer Solutions Manager is a customer centric role requiring close collaboration and engagement with each customer to design, develop and deliver the best technical and commercial solution to meet their needs.

Key Responsibilities

- Identify and develop commercial opportunities in Heat Pumps, Solar PV, Battery Storage, Lighting, Electric Vehicle charging Infrastructure & Energy Management solutions.
- Account management and customer satisfaction.
- Negotiate commercial agreements with customers.
- Support project delivery to meet customer’s expectations.
- Driving innovation in everything we do around energy savings technology.
- Working across the ESB Group to leverage the best skills and expertise we have available.
- Participate in or manage strategic projects

Experience and Qualifications

- Minimum 7- 10 years of experience in business development and project delivery within the energy sector.
- Strong technical knowledge of Heat Pumps, Solar PV, Battery Storage, Lighting, and EV Infrastructure.
- Proven track record of developing and delivering complex energy projects on time and within budget in the relevant markets.
- Excellent interpersonal, negotiation, and stakeholder management skills.
- Ability to interpret technical specifications and translate them into commercial solutions.
- Experience with large energy users and distributed generation technologies.
- Familiarity with ROI and UK energy markets
- 3rd level qualification (Engineering or Business Management)

Location

This position will be based Swift Square, Santry, Co. Dublin. The successful candidate will spend time working on client sites across other parts of Ireland and GB. Some international travel may be required from time to time.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

Business Development Manager, ESB Smart Energy Services, Customer Solution

Why Work with Us?

- Opportunity to lead Ireland’s transition to net zero carbon future.
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€69,500 - €81,800 per annum (depending on experience)

Closing Date

12 November 2025

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

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