Epic WIllow Analyst

Epic Willow Analyst - Hybrid, Letterkenny

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

Primary Responsibilities:

• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Willow.
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
• Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.
• Develop, support and maintain all required system design and build documents and other system documentation.
• Perform daily monitoring of applications in production use.
• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow.
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
• Work with trainers to develop and maintain application specific training curriculum and materials.
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.
• Adhere to organization standards for system configuration and change control.
• Develop strong relationships with end user communities, customers and business partners.
• Facilitate communication with stakeholders from initial requirements to final implementation.
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Required Qualifications:

• Degree required e.g. Associate, Bachelor, Master or a minimum of proven years healthcare experience
• Active / current Epic certification in at least one area; Willow, or Beacon and strong Epic Experience
• Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow.

Preferred Qualifications:

• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.
• Experience in department build, and implementing community connect locations.
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Experience mentoring individuals or teams within the system
• Knowledge and experience using basic and intermediate project management tools and techniques
• Ability to handle multiple client assignments and communicate with all stakeholders involved
• Ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels
• Capable to lead and work well in a diverse, multi-disciplinary team

Key Competencies:

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
• Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills
• Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
• Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations

About Us:

We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved.

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